Manager Technology Operation

Manager Technology Operation- Pune

Are you ready to use your operational skills, eye for detail, and business acumen? Are you ready to work for a truly innovative and international organization? Join Western Union as Manager Technology Operation.

Western Union powers your pursuit

As a manager, you will be responsible for implementation of a service delivery model supporting assigned platforms through a predefined framework. The broad range of responsibilities include leading engineering and configuration teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements. This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management. The role requires leading, managing and growing the platform assigned to the role

Role Responsibilities

This position requires overseeing a team of IT professionals and executing strategies aimed at enhancing service delivery, boosting operational efficiency, and increasing customer satisfaction. As the Manager of Technology Operations, I lead the team with a focus on achieving three key responsibilities.

facilitate all Scrum ceremonies for the Engineering Team's various SQUADs, emphasizing clear communication, consistent continuous improvement, and transparency. Additionally, will be responsible for measuring the capacity of two SQUADs within the Engineering Team and coaching the Product Team on backlog management and prioritization.

Role Requirements:

Predictive Problem Management

• Total 12+ Years of experience.
• Monitor APIs & Services used by Wallet’s Customer
• Monitor workflows and evaluate use cases on the APP to ensure that any significant anomalies trigger alerts
• Conduct exploratory research to identify opportunities using tools such as Quantum Metrics, Dynatrace, and others
• Evaluate the performance and availability of systems and applications

Reactive Incident Management

• Address incidents (INC) within the team and resolve them effectively.
• Provide guidance and support to the L1 team, including bug fixing and development assistance.
• Identify and resolve operational issues promptly to ensure smooth operations.

People Manage & Report

• Lead and oversee the technology operations team, offering guidance and support to enhance performance.
• Develop and implement operational policies and procedures aimed at improving efficiency.
• Manage resource allocation effectively to optimize team performance.
• Collaborate with other departments to ensure that technology initiatives align with overall business objectives.
• Guide the team in generating operational reports related to incident management, customer insights, and addressing key detractors.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-RP #LI-Hybrid

Estimated Job Posting End Date:

08-15-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.