Team Leader, Settlement Accounting Operations – Santa Ana, Costa Rica

Team Leader, Settlement Accounting Operations – Santa Ana, Costa Rica

Does playing a meaningful role in Digital Banking and Digital Settlement Accounting Operations sound exciting to you? How about bringing your accounting knowledge, attention to detail, and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Team Leader.

Western Union powers your pursuit. 

As a Team Leader, you will be responsible for a variety of functions in Digital Banking and Digital Settlement Accounting as team members support, support to management with reconciliations, exceptions resolutions, and solving escalations providing support to team members and compliant with financial regulations.

Role Responsibilities

• Maintain and reconcile complex subledger accounts daily and solve differences timely.
• Partner with cross-functional teams to understand inputs and assumptions that serve as the basis for all General Ledger entries.
• Support and resolve complex business and daily settlement accounting operations escalations.  
• Ensures SOX compliance with key controls according to USGAAPS and internal policies.
• Comply with Western Union Internal policies and applicable regulatory and financial reporting requirements.
• Be a strategic team player in performing root cause analysis and driving process improvement in the effort to minimize manual steps.
• Lead and/or participate in projects related to settlement accounting operations.
• Metrics creation, analytical reporting, and dashboards for Digital Banking and Digital expansion.

Role Requirements

• University bachelor’s degree in accounting, Business Administration, Economics, or Finance. CPA would be considered a plus.
• 5+ years of relevant working experience preferably with operational accounting experience like account reconciliations, accounting operations, financial reporting, and analysis.
• Proven experience leading and testing projects as well as stakeholders’ management.
• Intermediate to advanced Excel skills.
• High- sense of urgency, proactivity, teamwork, and strong written and verbal communication skills (B2 level minimum).
• Excellent analytical skills and attention to details. Ability to identify and resolve problems.
• Knowledge in Power BI is a plus.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-YA1 #LI-Hybrid 

Estimated Job Posting End Date:

09-14-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.