Specialist, Operations

Specialist, Operations – Quezon City, Philippines

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Specialist, Operations.

Western Union powers your pursuit.

The Operations Specialist contributes to the effectiveness of operations by combining their expertise in procedures and concepts of their own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and company.

Role Responsibilities

• Conduct fitness and probity, due diligence through complex analysis and investigation on potential and existing Western Union agents, using Western Union systems as well as reviewing records from public and private databases. 
• Review alerts for decisioning cases, documenting findings or escalating to Sr. Management. 
• Determine escalation needs and prepare escalation reports using predetermined criteria to create applicable escalation summary while ensuring compliance with government regulations and securing Western Union AML Compliance standards, company’s policies and procedures. 
• Assist with special projects as required and independently contribute providing recommendations on process improvements.
• Work cross functionally with teams and globally based stakeholders, functional units.
• Support colleagues and other departments to ensure excellent customer experience.
• Assist with training and mentor new team members, provide floor support, coaching and peer review when needed. 
• Develop and maintain global knowledge of Money Service Business regulatory requirements including the Bank Secrecy Act and other anti-money laundering regulations.

Role Requirements

• Bachelor's degree or equivalent job experience in the financial services or compliance industry is preferred. 
• 2+ years of experience in AML Compliance research and analysis, legal/analytical/financial research, Bank Secrecy Act, Patriot Act, FinCEN, general risk-based compliance and/or equivalent education is desired.
• In-depth internet research skills, including strong Boolean search capabilities. 
• Strong analytical and organizational skills and high attention to detail.
• Experience making independent decisions and working with a high level of autonomy. 
• You are a team player with strong collaboration skills.
• Ability to work in a fast-paced, highly structured, deadline-driven culture. 
• Proficiency in software applications such as MS Word, MS Excel, MS Access, MS PowerPoint, MS SharePoint.
• Experience conducting public database and adverse media research.
• Ability to use comprehensive mainframe systems. 
• Excellent written and verbal communication skills. 
• Written and spoken fluency in English is required. Fluency in a second language is preferred.  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave
• Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer’s review of eligibility.
• Hybrid working arrangement

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

Estimated Job Posting End Date:

07-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.