Operations Manager

Operations Manager – Madrid, Spain

As Operations Manager for Spain, Portugal, Andorra and Gibraltar you will ensure the timely delivery of all regional projects, be the liaison between technical and non-technical teams and ensure the correct operation of the network. All projects in Western Union involve multi disciplinary teams in Asia, Europe and US, Africa and LACA.

Hybrid: 3 days at the office per week

Role Responsibilities

• Support to owned Stores
• Strong support to the sales team managing our network of independent agents 
• Close to market and Competition operation changes
• Leading Compliance projects (KYC, GDPR, KYA) with Key Partners (Banks, Postal offices, Financial Institutions) for Spain, Portugal, Germany, France, Belgium, Italy, and Netherlands. 
• Technical update projects, including the rollout of new technologies to a diverse network of Agents, using Agile methodologies.

Role Requirements

• Experience in operations management supporting multi projects
• Troubleshooting experience
• Expert in Ticket management
• Proficiency in Excel, networking, Windows
• Preferred knowledge of, JavaScript, Action Script  – Power Automate – C#, Visual Studio, SQL
• Attention to detail and follow-through skills a must. 
• Strong problem solving and analytical skills. 
• Sound logic, reasoning skills to identify, develop, evaluate alternative solutions, conclusions, or approaches to problems. 
• Excellent organizational and time management skills. 

We make financial services accessible to humans everywhere. Join us for what’s next.  

 Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities.  To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.  

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/  

Benefits  
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.  

Your Spain specific benefits include:  

• 25 days annual leave  

• Comprehensive life & medical cover – including dependents 

• Contributory pension plan  

• Lunch Vouchers 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.  

#LI-LP1 #LI-Hybrid 

Estimated Job Posting End Date:

08-07-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.