Manager, Outsourcing Oversight

Manager, Outsourcing Oversight- Kuala Lumpur, Malaysia

Would you like to play a key role in helping a global financial services company grow their business in Asia Pacific? Are you interested in joining a globally diverse FinTech organization which is passionate about serving customers with omnichannel way of accessing remittance services, building market profile and driving growth? Join Western Union as Manager, Outsourcing Oversight.

Western Union powers your pursuit.

The Outsourcing Manager supports in ensuring the transparency and oversight of outsourced services, increasing operational efficiency and identifying potential savings

Role Responsibilities:

• Implement the outsourcing governance framework across Asia Pacific Licensed Entities.
• Serves as the direct responsible individual for all outsourcing management queries, compliance, and organization structure updates.
• Will directly report/present to the licensed entities Senior management and Board of Directors important updates and matters related to outsourcing e.g. metrics not met by service providers.
• Establish and maintain strong relationships with intra-group and external outsourcing service providers..
• Ensure, oversight and performance systems are in place at all major functions who are leveraging outsourcing providers.
• Helps coordinate update of licensed entities service level agreements (accuracy, completeness) and compliance with standards.

Outsourcing Oversight

• Develop strong relationships with internal and external stakeholders, acting as a Subject Matter Expert (SME) for the outsourcing oversight framework. Operate as “first line of defense” for internal clients with respect to Service Providers’ performance.
• Provide monthly KPI scorecard reports for intragroup services, ensuring timely delivery to internal clients.
• Conduct due diligence requirements as per the local regulations on behalf of the licensed entities.
• Set up Management Reporting and establish strong relationships with outsourcing partners (intragroup and 3rd parties) and regular reporting body.
• Leverage knowledge of procedural governance and change management to support organizational changes.
• Conduct Monthly Meetings with Service Providers and Service Owners. Respond to audit and regulatory requests by maintaining up-to-date SLAs and scorecard reports.
• Provide intragroup outsourcing training and education for stakeholders.

Support Strategic Projects

• Support strategic projects related to outsourcing services.

Role Requirements:

• Bachelor’s or master’s degree in business, Economics, or related field. Have demonstrated work experience in a similar function in MSB industry and processes.
• You have extensive experience and background in outsourcing and risk management, and project management.
• Excellent knowledge of APAC countries' Outsourcing Guidelines and other relevant general financial industry regulation requirements.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations.

You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Malaysia specific benefits include:

• Paid Time Offs
• Referral Program
• Employee Assistance Programs
• Global Recognition and Rewards Programs
• Employee Wellness

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

07-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.