Know Your Customer (KYC) Specialist – Tokyo, Japan

Know Your Customer (KYC) Specialist – Tokyo, Japan

Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? Are you ready to unleash your potential in a global business that is committed to making financial services accessible to people everywhere? Then it’s time to join Western Union as a Know Your Customer (KYC) Specialist.

Western Union powers your pursuit.

We’re seeking for an Associate in Western Union Digital Customer Verification Team, based in Japan. In this role, you will be a part of a highly engaged team who responds to the need of Western Union to comply with regulations that require the identification of regular online service consumers. It is a part of the Know Your Customer (KYC) program.

Role Responsibilities:

• Support WesternUnion.com consumers in Japan with their digital identity verification process in email & phone support.
• Help look for ways of improving the customer experience and make recommendations on potential process improvements ideas.
• Ability to multitask using multiple tools and work independently as needed. Meet strict deadlines, consistently and successfully meet performance metrics.
• Have very strong analytical skills, working in a broad and global organization and with various groups in an agile environment.
• Have exceptional customer service skills and a customer-first mindset. whilst meeting business goals.
• Can grasp new concepts and integrate quickly to deliver significant quantifiable results.

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Role Requirements:

• Bachelor's degree preferred or high school degree required with English & Japanese (N1) proficiency in both written (with Kanji characters) & communication skills.
• Customer centric & detail oriented with ability to multi-task and work independently.
• Experienced in using MS Suite (Word, Excel, PowerPoint et.al.) and can work in a flexible schedule.
• Knowledgeable in these additional languages is plus & preferred: Tagalog, Thai, Vietnamese, Burmese or Bahasa.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Japan specific benefits include:  

• Cash Balance pension plan
• Transportation allowance
• Discounts and special offers
• Referral program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

08-29-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.