Associate, Solution Engineering

Associate, Solution Engineering

Are you excited by the opportunity of using your knowledge of development to lead a team to success? Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join the Western Union as a Manager, Solution Engineering.

Western Union powers your pursuit

As an Engineer, you will be responsible for daily file delivery, client on-boarding, maintain the Sterling systems working as part of a team of technical professionals for offshore, overseeing the Sterling and SFG platforms,  which are critical for all of Western Union. You would be responsible for monitoring the Sterling Platforms, onboarding, patching,  while also contributing to day-to-day system stability, patching, delivering all files and task assignments. Your role will involve client onboarding,  monitoring task solutions, troubleshooting.

Role Responsibilities

• Collaborate with team for Sterling enhancements and system upgrades.
• Look for methods of automation and monitoring to enhance Sterling Application performance.
• Actively support technical and production processes for escalations.
• Escalates technical issues as necessary to keep projects and issues on track and mitigate risks.

Role Requirements

• Proficient using, developing and maintaining IBM Sterling Application, for all aspects of Sterling architecture. Implementing patches, impact analysis, BP scripting, client onboarding, be able to support problem resolution.
• Over 2-3 years of experience in system software maintenance and upgrades, testing, and production support.
• Must be able to perform limited network validations and checks.
• Familiar with Sterling troubleshooting, SSH/SFTP, FTP, Connect:Direct(NDM), SSL/FTPS, HTTPS/HTTP, have basic Linux and Windows skills.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-RP #LI-Hybrid

Estimated Job Posting End Date:

06-27-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.