Senior Coordinator, Operations

Senior Coordinator, Operations – Santa Ana, Costa Rica 

Would you like to play a key role in contributing to the success of WU Agent Services Department by delivering operational excellence, driving change, and contributing with documentation of processes and procedures? Join Western Union as a Senior Coordinator, Operations. 

Western Union powers your pursuit. 

Role Responsibilities 

• This position’s primary responsibility is to examine submitted agreements to ensure consistency and accuracy across all required documentation. This includes verifying personal identification documents, BSA (Bank Secrecy Act) filings, and financial records such as voided checks, business registration certificates, and articles of incorporation. The position also entails the implementation of changes in complex and critical databases such as consumer general information, banking details, agent commissions, etc.
• Changes to these databases have a direct impact on a company’s ability to perform operations as well as accuracy behind financial reports. Supports implementation/integration or phases of larger implementation/integration projects which include research, analysis, documentation, design/develop testing, problem resolution, and training.
• Responsible for agent full life cycle of database maintenance integrity and recoverability, including post rollout review. Performs under continuous alert mode and awareness of the task’s impact. Relates well cross-culturally and cross-functionally to perform responsibilities which are dependent on external input.
• Accountable for the overall performance of the key transaction support database environment, which is maintained through the processing of requests within Standard Response Times and priorities, and according to Standard Operating Procedures.
• Identifying the underlying cause of a problem, approach with solutions to prevent its recurrence.
• Detects, corrects, or escalates errors or inconsistencies in already existing records to actively contribute towards ‘database integrity’.

Role Requirements 

• Student or graduate with a university degree in accounting or business administration.
• 2-3 years’ related experience in Operations industry.
• Must be fluent advanced in English and Spanish (B2+ in grammar and spelling) with excellent communication skills.
• It is necessary to have knowledge of Excel, SharePoint, Power Bi and Power Automate.
• Analytical, problem-solving and attention to detail skills.
• Requires a high level of accuracy, reliability, commitment, and responsibility to ensure that mission critical business technical requests are correctly applied into the production environment.   
• Innovation and continue process improvement mindset across the enrollment and maintenance process.  
• Availability to work Monday to Friday from 7am to 4pm. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista 

• In house company doctor services 

• Transportation services options 

• Referral Program award 

• Employee Resource Groups (ERG) and committees to volunteer with 

• Pan American Medical and Life insurance 

• Cafeteria Discounts 

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-CL1 #LI-Hybrid 

Estimated Job Posting End Date:

05-29-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.