Manager, Solution Engineering (KYC)

Manager, Solution Engineering– Hyderabad, India        

Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? How about having your work have a positive impact for millions of people across the globe as we empower moving money for better across 200+ countries and territories? Then join us at Western Union as the Solution Engineering Manager, Global KYC Integration Platform.

Western Union powers your pursuit.

As a Solution Engineering Manager, you will lead our Global KYC Omnichannel Integration Platform team. Critical to both regulatory compliance as well as rapid scaling of new and existing customer facing products, the work you and your team will do each day will directly impact our customer experience and business outcomes by designing, building, and operating secure, high-performance services.

Role Responsibilities

• Grow and shape a team of talented engineers, working alongside both product and solution architecture to deliver services which enable rapid and effective integration with multiple 3rd party verification partners.
• Lead the planning and execution of the work for your team daily, ensuring alignment with strategic objectives, delivery timelines, and appropriately navigate conflicting priorities.
• Partner with product and functional leaders to define and prioritize the work your team will be responsible to deliver across each quarter.
• Provide clear, concise, and timely updates to stakeholders.
• Ensuring technical excellence, the work accomplished by your team achieves quality, security, availability, performance, and resiliency targets.
• Create an environment for your team to thrive, where they are effective, productive, and proud that the work they accomplish is best in class.
• Challenge the status quo, identifying opportunities and innovative solutions to improve service performance and the customer experience.

Role Requirements

• Solid experience, hands on and leading a team, in building and operating scalable API platforms and real-time applications.
• 10+ years of progressive experience and a proven track record of delivering complex, mission critical systems.
• Experience directly managing engineers, including hiring, training, motivating, and measuring performance.
• Proven experience in solution design refinement, code reviews, pull request management.
• Strong experience with AWS, Java, Spring Boot, REST API, Sprint Batch, Core Java, Kafka, Container Orchestration, Cluster Management, Microservices and Event Driven Architecture.
• Proven ability to lead, influence, and motivate cross-functional, global teams and stakeholders.
• Excellent communication, presentation, and stakeholder management skills
• Experience working in agile SDLC methodologies and hybrid project management environments.
• Strong sense of responsibility to drive delivery and accountability.
• Desire to learn.
• Strong troubleshooting, problem-solving, and diagnostic skills.
• Experience in FinTech, KYC, Banking, Payments, Regulatory Compliance are a plus
   

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AK1 #LI-Hybrid

Estimated Job Posting End Date:

10-23-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.