Business Analyst, Operations

Business Analyst, Operations – Quezon City, Philippines 

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Business Analyst, Operations. 

Western Union powers your pursuit. 

The Business Analyst contributes to the effectiveness of operations by combining their expertise in procedures and concepts of their own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and company.  

Role Responsibilities 

• You’ll lead and coordinate projects, including research, analysis, documentation, design/develop testing, training, status reporting, implementation, and post-rollout review/audit.  
• You will build strong working relationships with teams across the globe and cross functional business partners and work closely with them to gather, analyze, clarify, and document business requirements and translate them to system requirements.
•  You will assist stakeholders in evaluating the impact of new opportunities and estimating the effort required to implement the solutions to support them, to help respective functions understand change implementation process, facilitate problem solving sessions. 
• You will be collaborating with Product, IT and functional leaders to align on requirements and facilitating design discussions. You’ll need to recognize problem areas, analyze solutions, perform time studies as needed using sampling methods and tools to capture times.  
• You’ll act as a liaison between business operations, support departments such as Product, Customer Experience, Operations, Compliance and Security, and developers. 
• Develops and maintains reports, dashboards, and scorecards to track key performance metrics from multiple data sources.  

Role Requirements 

• Project management experience/knowledge with ability to drive projects to successful completion preferred. 
• Bachelor’s degree required. 
• Demonstrated experience delivering well-documented data requirements, translating business requirements into technical requirements and working with relational database concepts, including writing moderately complex queries for ad hoc analysis (3+ years). 
• Minimum 2 years in complex retail/consumer financial services/payment services organizations with multiple financial products, know your customer (KYC),  or a regulatory agency or law firm involving payment services compliance issues relating to anti-money laundering, Bank Secrecy Act, and related laws and regulations is preferred. 
• Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills. 
• Ability to interact and communicate effectively, orally & in writing, with all levels of management. 
•  Knowledge of MS Project, MS Excel, MS Word, MS Access, SQL, Business Objects, Visual Basic, and Visio Drawing tool along with general familiarity with visual analytic software such as Tableau.
• Previous experience with Scaled Agile Framework as product owner/manager using tools like Jira, Jira Align preferred .

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

Your Philippines specific benefits include: 

Paid sick leave and vacation leave 

Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer’s review of eligibility.

Hybrid working arrangement 

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

Estimated Job Posting End Date:

05-23-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.