Country Director Mexico

Are you ready to unleash your potential in a global business that is committed to moving money for better? How about helping drive successful strategies that will transform the customer and employee experience? Do your talents lie with developing and motivating a team? Join Western Union as a Country Director for Mexico.

Western Union powers your pursuit.

In this critical position, you will drive growth and provide overall supervision and strategic leadership of the region. Using your strong business acumen, you take full ownership of the following:

Role Responsibilities:

• Define and execute strategic priorities to drive growth across the region, taking full ownership of both retail and digital business lines while fostering strong relationships with agents.
• Leverage market trends and customer insights to inform business decisions and support the development of omnichannel sales, marketing, and pricing strategies that drive revenue growth.
• Assess internal data and market dynamics to identify opportunities and risks and establish actionable plans that deliver measurable results.
• Lead the launch of new products and oversee the expansion and management of the agent and banking networks, strengthening both new and existing relationships.
• Own the Mexico P&L and be accountable for meeting revenue and expense targets.
• Partner with global cross-functional teams to implement initiatives that enhance business performance and deliver exceptional customer experience.
• Build and sustain high-level relationships, including at the C-suite—with key stakeholders such as regulators, partners, and customers.
• Execute core initiatives aligned with the business plan in collaboration with agents and cross-functional teams to achieve strategic goals.

Role Requirements:

• Significant experience in relevant industries such as Remittances, Payments, Banking, or Fintech. Knowledge of wallet and/or payment strategies is a plus, though not required.
• Proven leadership with strong influencing and negotiation skills, including experience in revenue management and regulatory engagement.
• A high-energy, results-driven approach with a demonstrated ability to take initiative and drive business outcomes.
• Strong understanding of pricing strategies and digital business models, with the ability to shape strategic decisions and negotiate effectively.
• Experience working with agile methodologies is preferred.
• Familiarity with the local language and business culture in Mexico is highly valued.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Mexico specific benefits include: 

• Grocery voucher.
• 2 personal days off.
• Savings fund.
• Insurance for Major Medical Expenses, Vision, Dental.
• Online medical insurance 24/7.
• Special days for marriage or concluding an academic degree.

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Estimated Job Posting End Date:

09-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.