Analyst, Reports & Analysis – Dubai, UAE

Analyst, Reports & Analysis – Dubai, UAE

Are you a young and enthusiastic BI Developer, Analyst, or recent graduate with foundational technical skills? Are you passionate about data and turning insights into action? We’re looking for an Analyst, Reports & Analysis to drive impactful reporting, support outsourcing oversight, and deliver clear, strategic insights in a global environment.

Western Union powers your pursuit.  

As an Analyst, Reports & Analysis, you will focus on analytics and reporting for all outsourced business activities. This role is responsible for developing regulatory, management, and board-level reports for multiple Western Union entities. You will monitor service provider performance, ensure service level agreements (SLAs) are met, and visualize and interpret data to derive actionable insights.

Role Responsibilities

• Lead, coordinate, or participate in assigned reporting projects—managing the full lifecycle from design to implementation and post-rollout review.

• Generate, analyze, and maintain regulatory, management, and board-level reporting across multiple Western Union entities.

• Monitor outsourced service providers’ performance to ensure compliance with SLAs and drive accountability through accurate reporting.

• Translate business needs into data insights using Power BI, Excel, and other Microsoft tools.

• Partner with internal stakeholders and external service providers to ensure reporting accuracy, compliance, and operational transparency.

• Maintain documentation, data repositories, dashboards, and reporting systems for long-term scalability.

• Identify opportunities to automate reporting and improve efficiency using tools such as Power Automate and SharePoint.

• Develop and deliver actionable insights and compelling data narratives to senior stakeholders and leadership.

• Support compliance with cross-jurisdictional regulatory frameworks and ensure high data integrity.

Role Responsibilities

• Bachelor’s degree in a relevant field (e.g., Business, Analytics, Computer Science).

• Up to 2–3 years of relevant experience in Business Intelligence, Data Science, Data Engineering, or Data Visualization.

• Proficiency in Power BI (top priority) and Microsoft tools (Excel, PowerPoint, SharePoint, Power Automate).

• Understanding of outsourcing concepts and performance metrics.

• Experience with data visualization, reporting, and basic statistical analysis.

• Comfortable working autonomously and collaborating with senior data leaders.

• Self-starter mindset with the ability to work independently and manage competing priorities.

• Familiarity with outsourcing models, performance tracking, or service-level management is a plus.

• Strong attention to detail and a high level of data confidentiality awareness.

• Strong communication and interpersonal skills (oral and written) with the ability to interact across all organizational levels.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and s around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Dubai specific benefits include: 

• 25 days annual leave  

• Life & Medical Cover 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

05-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.