Assistant Manager , Product Management

Assistant Manager, Product Management-Pune, India 
Are you passionate about Payment system to enable millions of customers around the world to send money to their loved ones? Do you have experience delivering products that need a strong understanding of the technical setup at the same time focused on delivering the right customer experience? If you have a track record of driving product success through consumer centric thinking & data and have a bias for action, then it’s time to join Western Union’s Digital Payment Product team as an Assistant Manager, Product Management. Added knowledge on Payment system is more than welcome.

Western Union powers your pursuit 
In this role you will work as a member of the Digital Product team with a focus on building the online payment experience of customers who visit Western Union across channels.  You will ensure that Western Union has best-in-class product capabilities, which will enable our customers to have the best possible experience.  You will own and set the strategy for your product line and be accountable for execution upon that strategy. 
 
Role Responsibilities 

• Define product features, ensuring a seamless and user-centric experience along with mapping of KPIs for measuring performance and defining success.
• Submit requirements via detailed stories as per the agile methodology, undertake RDW and grooming sessions with engineering and other cross-functional teams.
• Ensure the highest quality standards for products through quality testing standards.
• Collaborate with stakeholders across cross-functional teams and ensure clear communication of product goals, timelines, and milestones
• Participate and assist in ensuring healthy product backlog and develop detailed product roadmaps, considering resource allocation, timelines, and dependencies. Ensure customer focus by gathering and analysing customer journeys, feature performance, user testing, data-driven decision-making, reviewing customer feedback and incorporating insights into product improvements via optimizations.
• Be the subject matter expert on digital for single/multiple payment flow.
• Manage products ensuring proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec.
• Experience in Analytics for ascertaining the product performance (any tool like Google Analytics, Amplitude etc).

Role Requirements 

• 7-12 years of product management experience in the digital space.
• Consumer product management experience, with a deep understanding of the technical ecosystems.
• Excellent analytical skills and ability to constantly deep dive and take decisions based on data.
• Experience creating wireframes, workflow diagrams, product features & stories
• Ability to break down complex experiences into simple documents, stories, and flows.  Experience in developing user flows and collaboration Diagrams. 
• Experience with customer research and usability testing methodologies.  
• Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.  
• Hands on experience in product development, optimization and new product initiatives process and product life-cycle management.
• Strong business writing, presentation, verbal communication and interpersonal skills, with the ability to translate complex technical concepts to a broad range of audiences.
• Great attention to detail coupled with experience seeing the bigger picture, prioritizing competing needs and providing extreme clarity to your team
• Undergraduate degree in business, engineering, or equivalent relevant experience.

What will make you stand out:

• Master’s degree in business.
• Experience in web and mobile marketing and analytics
• Experience in FinTech industry in digital space – mainly in payments – cards, D2B etc.
• Experience working in a large corporate environment
• Experience in global money movement or financial services
• Ability to effectively use – AB test tools, Analytics tools and other front-end tools is an advantage
   

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check-up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MT #LI-Hybrid

Estimated Job Posting End Date:

04-18-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.