Specialist, Customer Care

Specialist, Customer Care

Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Customer Care Specialist.

Western Union powers your pursuit.

In your role you will support administration duties and local/regional projects and tasks providing consistent, informative, and accurate information within the communications function, with a focus on the following:

Role Responsibilities

• Will have product, process, and compliance awareness to handle issues.
• This role acts as the front-line support between the Customer and internal Western Union departments, agents, vendors, and management to research and resolve Customer issues.
• Provides first level support for customers’ enquiries and complaints in line with SLA targets.
• Resolves customer enquiries, identifies, and evaluates problems and stays involved in the resolution.
• Contributes to the team environment and maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Role Requirements

• One year or more of experience in customer service (with previous Call Centre experience preferred).
• A bachelor's degree or studying in a related field is desirable.
• Strong verbal, written and listening skills.
• Attention to detail and problem-solving.
• Intermediate/Advanced Excel.
• Teamwork attitude.
• Intermediate English.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Argentina-specific benefits include:

• Life Insurance
• Health insurance
• Discount in universities.
• Discount in gyms and other retail sites.
• 10 days off, parental leave

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

04-20-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.