Supervisor, Operations (ROC)

Supervisor, Operations – Quezon City, Philippines

Are you looking for an international company that fosters a positive talent journey where employees are encouraged to continue learning and developing? Then it’s time to join Western Union as a Supervisor, Operations.

Western Union powers your pursuit.

In your role you will be responsible for the management and on-going development of staff and procedures to analyze activity by agents of Western Union and its affiliates to minimize exposure of the company to potential risk at agent onboarding and throughout their lifecycle, as well as maintain agents’ information and capability to operate in a compliant fashion.

Role Responsibilities

• Responsible for anti-money laundering requirements for assigned functions and decision responsibility may be shared with successive management levels.
• Will play a key role as the liaison between the AML Compliance department and front line business personnel, fulfilling inquiries relating to business growth and compliance.
• Responsible for analyzing trends and developing recommendations for business policies. Supervises a number of staff positions and forecasts staffing needs and allocates resources to ensure the timely completion of work.
• This position is responsible for developing and motivating staff to achieve departmental objectives. Has general working knowledge of management practices, as well as solid professional and/or administrative, problem solving, decision making, and analytical skills.
• Executes policies that may affect the organizational unit and may coordinate activities with others outside the department as appropriate 

Role Requirements

• Knowledge of Anti money laundering compliance policies and procedures would be an advantage.
• Ability to manage projects and supervise up to 15 employees. 
• Understanding of appropriate Money Services Business regulatory requirements, the Bank Secrecy Act and their effect on our business.  
• Ability to mentor team members.  Strong communication, interpersonal, and analytical skills.
• In depth knowledge of MS Word, Excel, and Access.  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave
• HMO coverage with free unlimited dependents from day 1 of employment
• Unique incentive program
• Hybrid working arrangement

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

04-16-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.