Consultant, Scrum Master

Consultant, Scrum Master– Pune, India

Would you like to be a part of the great work happening in Western Union to reimagine the customer experience enabling the vision of making the cross-currency, cross-border money movement seamless for our customers? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as Scrum Master.

Western Union powers your pursuit.

Group Scrum Master helps manage the technical inter-dependencies between cross functional/organizational engineering teams and working in close partnership with Digital Product PMO. Projects require the coordination of a wide variety of stakeholders from the WU Digital business and engineering teams, as well as Infrastructure teams across the globe and multiple time zones. The program, at times will need process improvements working with scrum/project teams and business teams for timely delivery of projects. This position is high visibility with interaction with leadership for the organization.

Key Roles and Responsibilities:

• Facilitate all Scrum ceremonies – sprint planning and refinement, daily standups, sprint reviews, and retrospectives
• Work with the Product Owners and Development teams to identify technical solutions and process improvements to align with business and IT strategic directions
• Coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and the organization
• Guide, coach, and motivate the team with the goal of increasing productivity
• Facilitate discussions, decision-making, and conflict resolution
• Identify and eliminate any hindrances or distractions that impede the team's ability to meet their commitments
• Demonstrate and advocate for fundamental agile values and principles. Ie: transparency, inspection and adaptation, collaboration, prioritization and team accountability
• Proactively help guide and remove blocker/impediments for the team or guide the team to remove their own impediments
• Act as a thought partner to the Team, supporting them in identifying solutions to obstacles that arise
• Enhance resource utilization, participate in capacity and sizing planning
• Use reporting tools to monitor the progress of the portfolio delivery and ensure transparency of team accomplishments and assessments of risks/issues
• Foster and enable a collaborative and innovative environment, support and empower the team to make suitable commitments through story commitment and task definitions
• Regularly assess the Teams’ Agile maturity, to identify best fit personal coaching and development approach for each Team

Targeted Experience & Requirements

• 8+ years of experience with Agile project management, lean development principles, and Scrum practices
• Experience with requirements gathering, development of wireframes, user stories, and acceptance criteria
• Experience implementing Agile processes and Scrum ceremonies, including managing and facilitating backlog refinement, sprint planning, mid-sprint reviews, sprint demos, and retrospectives
• Experience leading teams and working with Product Owners to prioritize backlogs for multiple teams working independent workstreams
• Experience with Agile project management tools
• Knowledge of Scrum principles, Agile frameworks, and methodologies
• Ability to anticipate, mitigate, and resolve risks and conflicts across workstreams

Nice to Have

• Experience managing teams to decentralize decision-making and acting as an escalation point when consensus decisions cannot be reached
• Ability to collaborate with product owners, business partners, developers, and architects to build and define the product backlogs and complete release planning
• Ability to communicate effectively with senior executives, customers, and internal and external stakeholders
• ICAgile Certified Professional (ICP), Certified Scrum Master (CSM), Scaled Agile Framework (SAFe) Certification, PMI Agile Certified Practitioner (ACP), or equivalent Certification

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup.
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

03-21-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.