Specialist, Business Analysis

Specialist, Business Analysis – Quezon City, Philippines

Are you able to socialize ideas, make recommendations and gather team consensus to move forward? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive. Then, it’s time to join Western Union as a Specialist, Business Analysis.

Western Union powers your pursuit.

In this role, you will be part of the global operations team, reviewing, analyzing new and existing Agents and/or partner companies’ profiles and backgrounds, registering them or making updates in Western Union systems, based on the need, and overseeing the Agents through to the end of their contracts or upon identified events. You will ensure full regulatory requirements are met within all Western Union internal systems.

Role Responsibilities

• Conduct fitness and probity checks and due diligence of potential and existing Western Union agents  

• Perform end-to-end sanctions and interdictions screening and periodic (portfolio) monitoring 

• Coordinate agent life-cycle processes with globally based stakeholders and functional units 

• Support colleagues and other departments to ensure excellent customer experience 

• Maintain data in Western Union databases of the active agents’ network  

• Handle and resolve escalations from business partners and teammates 

• Create ad-hoc reports for business partners, senior management and/or other departments 

• Participate in cross-functional projects, train team members 

• Support supervisor in managerial and administrative matters 

Role Requirements

• Fluency in English language, both verbal and written 

• Good communication & collaboration skills  

• A customer-centered mindset  

• Attentiveness to details, strong analytical, investigation and problem-solving skills 

• Time management and organizational skills 

• Comfort working in a fast-paced, highly structured, deadline-driven environment 

• Advanced knowledge of MS Office 

What will make you stand out: 

• Experience working with legal entity data, in an Operations environment or AML Compliance fields 

• Knowledge of big data management tools, ability to conduct adverse media research in public databases 

• Additional foreign language  

• University/ College degree of relevant disciplines 

• Knowledge of AS400, SalesForce databases  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave
• HMO coverage with free unlimited dependents from day 1 of employment
• Hybrid working arrangement

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

04-10-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.