Analyst, Operations Technology

Analyst, Operations Technology – Santa Ana, Costa Rica 

Does playing a critical role in testing Western Union’s digital and retail applications sounds exciting to you? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as an Analyst, Operations Technology. 

Western Union powers your pursuit. 

In this role, you will be a part of the Western Union User Acceptance Testing team who work on strategic initiatives in ensuring software quality, by validating customers’ user experience and ensuring that created software matches business requirements. As a Software Tester, you will be preparing and executing test cases, working with developers and product owners in an Agile team.

Role Responsibilities:

• Ensure high quality and great user experience of WU’s products.
• Preparing and executing test cases, reporting bugs, and working with developers and Product Owners in an Agile team.
• Contribute to the creation of global web products used in 200+ countries around the world.
• Learn and develop your skills with internal and external certifications and training programs.

Role Requirements:  

• 1+ years of experience in the software testing field (QA or UAT) or software development industry.
• Strong analytical skills, troubleshooting and decision-making ability.
• Exceptional written and verbal communication skills in English.
• Attention to detail and ability to prioritize among many tasks while working with high accuracy.
• Previous experience with Jira, Agile teams (SAFe, Scrum) or test automation tools is an advantage.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-DJ1 #LI-Hybrid