Business Analyst, Operations

Business Analyst, Operations – Santa Ana, Costa Rica 

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as a Business Analyst, Operations. 

Western Union powers your pursuit. 

The Business Analyst/Project Management role enhances operational effectiveness by combining expertise in procedures and concepts with an understanding of broader business goals. This hybrid role involves project management and business analysis for the KYC program. Responsibilities include leading limited scope systems projects to support product or regulatory needs, developing business intelligence reports, conducting user testing, and consistently meeting project deadlines while ensuring thorough documentation and information sharing. The role also involves translating complex business requirements into technical designs, ensuring compliance with regulatory and user architecture needs, and acting as a liaison between business operations, support departments (Finance, Compliance, Security), and developers. Additionally, the role includes developing and maintaining reports, dashboards, and scorecards to track key performance metrics from multiple data sources

Role Responsibilities:

• Lead and manage the entire project lifecycle from initiation to closure.
• Develop project plans, timelines, and milestones, ensuring alignment with business objectives.
• Coordinate cross-functional teams to ensure project deliverables are met on time and within budget.
• Identify and mitigate project risks, and resolve issues promptly.
• Ensure thorough documentation and information sharing throughout the project lifecycle.
• Conduct post-project evaluations to identify areas for improvement and implement best practices.
• Translate complex business requirements into technical designs, ensuring compliance with regulatory and user architecture needs.
• Act as a liaison between business operations, support departments (Finance, Compliance, Security), and developers.
• Develop and maintain reports, dashboards, and scorecards to track key performance metrics from multiple data sources.

Role Requirements:  

• Bachelor’s degree preferred.
• Project management experience/knowledge with the ability to drive projects to successful completion preferred.
• Proficiency in MS Office suite, Jira, Confluence, and Visio or similar diagram tools is required.
• Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision-making, and conflict resolution skills.
• Demonstrated experience delivering well-documented data requirements, translating business requirements into technical requirements, and working with relational database concepts, including writing moderately complex queries for ad hoc analysis (over 3 years).
• Minimum 2 years of experience in complex retail/consumer financial services/payment services organizations with multiple financial products, or a regulatory agency or law firm involving payment services compliance issues related to anti-money laundering, Bank Secrecy Act, and related laws and regulations is preferred.
• Ability to interact and communicate effectively, both orally and in writing, with all levels of management.
• Knowledge of MS Access, SQL, Business Objects, Visual Basic, and familiarity with visual analytic software such as Tableau is preferred.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-DJ1 #LI-Hybrid

Estimated Job Posting End Date:

02-21-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.