Technical Writer

Technical Writer – Denver, CO

Are you passionate about transforming complex technical concepts into clear, user-friendly documentation? As a key member of the global Gateway product team, the Technical Writer will play a pivotal role in bridging the gap between complex technical concepts and user-friendly documentation. 

Western Union powers your pursuit

This individual will primarily focus on creating and maintaining high-quality technical documentation while also supporting the product owner team with business analysis tasks. By collaborating closely with product managers, developers, and support teams, this role ensures that our documentation meets the highest standards of clarity and accuracy, enhancing the overall user experience and driving the success of our products. 

Business analysis skills are a plus to help the product team with technical details and authoring user stories.

Role Responsibilities

• Collaborate with cross-functional teams: Work with product managers, developers, and support teams to understand product features and technical requirements.

• Develop and maintain high-quality documentation: Create and update API reference documentation, developer guides, tutorials, release notes, FAQs, troubleshooting guides, and content for the developer portal.

• Simplify complex information: Organize and present complex technical information in an easy-to-understand format tailored to developers and non-technical audiences.

• Support business analysis tasks: Assist the product owner team by providing technical details to help define user stories and requirements for the engineering team.

• Continuous improvement: Regularly review and update documentation to align with product updates, new features, and user feedback.

• Style guide maintenance: Assist the Product team in defining and maintaining the style guide for documentation to ensure consistency and accuracy.

• Stay current with industry best practices: Keep up-to-date with the latest trends in technical writing, developer tools, and API documentation.

Role Requirements

• Proven experience as a Technical Writer, preferably in Fintech, SaaS, or a related industry.

• Experience creating API documentation using tools like Swagger, Postman, or similar platforms.

• Experience in business analysis or a related field is a plus.

• Excellent written and verbal communication skills.

• Ability to translate complex technical concepts into simple, user-friendly content.

• Proficiency with documentation tools (e.g., Markdown, HTML, Confluence, Git).

• Familiarity with API concepts, RESTful APIs, and software development processes.

• Basic understanding of programming languages (e.g., Python, JavaScript) is a plus.

• Strong analytical and problem-solving skills.

• Ability to gather and analyze data to inform documentation and product decisions.

• Ability to support the product owner team with technical details for defining user stories and requirements.

• Additional certifications in business analysis or related fields are advantageous.

• Candidates must submit samples or links to technical articles or sites where they have made significant contributions.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

  

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

  

Salary 

The on-target earnings range is $57,240 – $77,760 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.   

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

  

Your United States – Specific Benefits Include 

• Flexible Time Off 
• Medical, Dental and Life Insurance 
• Student Loan Repayment Program 
• Tuition Assistance Program 
• Parental Leave 

  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

02-17-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.