Change Enablement Process Manager – Vilnius, Lithuania

Change Enablement Process Manager – Vilnius, Lithuania

Are you an experienced professional in Enterprise Technology Change Management, ready to take on a global role? Do you have the expertise to help a global company ensure that IT changes are thoroughly reviewed for their effectiveness in meeting business needs, assessed for their overall impact, and executed flawlessly? Join Western Union as a Change Enablement Process Manager.

Western Union powers your pursuit.

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Role Responsibilities 

As a Process Manager, you will be at the forefront of developing, implementing, and managing our global Change Management processes. This is a critical role with global responsibilities.

• Enterprise Change Enablement Process Engineering: Design, implement, and manage the Western Union Enterprise Change Management Process, ensuring it aligns with organizational goals and industry best practices.

• Capacity Planning: Provide guidance, planning and direction for business unit(s) on budgets and proactive allocation of resources to ensure the highest process execution standard.

• Daily Process Execution: Oversee daily operations of the designated processes, ensuring outputs meet service level agreements (SLAs) and key performance indicators (KPIs) while optimizing process efficiency.

• Quality and Compliance: Guarantee the quality, effectiveness, and efficiency of the Enterprise Change Management Process, ensuring adherence to Western Union policies, regulations, and applicable industry standards.

• Continual Service Improvement: ensure the enterprise Change Enablement practice is constantly and consistently evaluated, improvement opportunities are identified and addressed, this way ensuring maturity extension.

• Cross-Functional Collaboration: Partner with teams across Technology, Product, and other business units to ensure a unified and efficient approach to change management, enhancing service delivery and achieving service availability targets.

Role Requirements

• For this role, we are looking for a candidate with a bachelor’s degree or equivalent.

• You will have a solid number of years of experience in Process Management and IT Infrastructure Library (ITIL) with at least 3 years of experience in a process management/managerial position.

• Proven Experience in Change Management: Strong background in managing complex IT change processes.

• Process Design Expertise: Skilled in designing and implementing enterprise-wide change management processes aligned with organizational goals and best practices.

• Analytical Skills: Ability to assess the impact of changes on IT services, ensuring alignment with business needs while maintaining efficiency and availability.

• ITSM Knowledge: Comprehensive understanding of IT Service Management (ITSM) and Governance frameworks like ITIL (IT Infrastructure Library) and COBIT, with relevant certifications being advantageous.

• Communication and Collaboration: Excellent cross-functional collaboration and stakeholder management skills to ensure seamless integration of change management practices. Strong business writing, presentation, and verbal communication skills in English language is a must

• Technical Proficiency: Solid grasp of IT infrastructure, applications, ITSM toolset (e.g., ServiceNow, Jira Service Management).

• Leadership Skills: Proven ability to lead process improvements, ensure policy compliance, and influence stakeholder adoption of standardized practices.

• Detail-Oriented: Strong focus on compliance and process quality, analytical, problem-solving, data analysis and reporting skills.

• Adaptability: Agile in responding to changing business needs and committed to continuous process improvement.

• Additionally: Experience operating and governing a managed service environment, Lean or Six Sigma certification will be your advantage.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 4250 – 5415 euro. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania-specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• ⁠Free Fitness facilities

• Wide variety of discounts and special offers

• Volunteering activities

• Referral program

• Relocation Buddy support upon request 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
 

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Estimated Job Posting End Date:

03-05-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.