Know Your Agent, Associate

Know Your Agent, Associate – Santa Ana, Costa Rica 

Are you ready to use your analytical skills, business acumen and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as an Know Your Agent, Associate. 

Western Union powers your pursuit. 

We are looking for someone who would be part of the KYA Operations team responsible for using your outstanding analytical skills to maintain an effective anti-money laundering program as Know Your Agent, Associate in Western Union. 

Role Responsibilities 

• You will use your attention to detail to ensure all the required documents for prospect agents are up to date and meet the different country’s regulations during the entire lifecycle of a Western Union agent. 

• You will assist in conducting due diligence investigations into potential business partners. 

• You will collect and analyze data from various sources to identify potential compliance risks. 

• You will use your strong communication skills to prepare detailed reports and summaries of findings. 

Role Requirements 

• Bachelor’s degree or student pursuing a career related to Engineering, Computing, Administration, Systems, etc. 

• 1 year of experience in companies or positions related to compliance, background screening and/or documentation review. 

• Must be fluent advanced in English and Spanish (B2+). 

• Attention to detail, autonomy, organization, procedure oriented and teamwork skills. 

• Availability to work Monday through Friday from 7:00 AM to 4:00 PM, in a hybrid format consisting of three days on-site at our offices and two days working remotely. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include:  

• Asociación Solidarista  

• In house company doctor services  

• Transportation services options  

• Referral Program award  

• Employee Resource Groups (ERG) and committees to volunteer with  

• Pan American Medical and Life insurance  

• Cafeteria Discounts 

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.   

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.  

#LI-Hybrid #LI-CL1