Manager, Technology Operations

Manager, Technology Operations – Santa Ana, Costa Rica

Are you excited by the opportunity of using your knowledge of development to lead a team to success? Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions? Are you ready for your next career at a company that envisions a culture of global unity and boundless connection? Then it's time to join Western Union as a Technology Operations Manager.

Western Union powers your pursuit.

As a manager, you will be responsible for implementation of a service delivery model supporting assigned platforms through a predefined framework. The broad range of responsibilities include leading engineering and configuration teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements. This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management. The role requires leading, managing and growing the platform assigned to the role.

Role Responsibilities

• Create complex conceptual designs.
• Research, evaluate and plan technical solutions to business problems.
• Oversee implementation and adoption of new technology acquisition, including performing some hands-on engineering implementation.
• Design integration scenarios for end-to-end system integration of new and existing solutions.
• Proof of Concept – Evaluate various technologies, performing a proof of concept in each, and define the recommended solution.
• Develop and maintain system architecture strategy and roadmaps, working with engineering partners and business stakeholders.
• Contribute to creating a cohesive and reusable engineering architecture that optimizes for speed and value
• Partner with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements
• Provide mentoring and coaching to Sr Associate, Associates and Jr Associate engineers
• Ability to work on medium-to-complex projects under no supervision and able to prioritize workload to achieve the team goals.

Role Requirements

• 8+ years of experience in infrastructure management tools.
• Ability to lead and drive medium to large enterprise projects.
• Must have hands on expertise on AWS OpenSearch platform.
• Ability to log onboard from multiple sources and create Dashboard and Watcher Alerts.
• Experience working with tools like Dynatrace is a must; BigPanda, and MicroFocus suite will have added advantages.
• Experience developing a common architecture vision with IT and line of business leaders.
• Ability to implement shared infrastructure and applications to reduce costs and improve information flows.
• Strong knowledge of technical frameworks, methodologies, industry standards and specifications

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and s around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

 Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

01-04-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.