Associate, Digital Payments

Associate, Digital Payments – Vilnius, Lithuania

Are you ready to play your part in a global business that is committed to moving money for better? Are you interested in playing a critical role within a global FinTech company? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as an Associate in Digital Payments team.
 

Western Union powers your pursuit.

As an Associate, Digital Payments, you will join the Western Union Global Digital Payments Team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments. These are some of the daily tasks that you will be involved in if you join the team:

• You’ll naturally be inclined to always think about how to implement new ideas, products, processes, and improvements.

• You will assist customer facing organizations in resolution of inquiries with the support of functional teams and identify patterns in recurring issues based on cases.

• You will analyze complex business problems and issues using data from internal and external sources to provide insight to decision-makers.

• You’ll make a difference by consulting users and leading cross-functional teams to address business issues.

• As part of your role, you will process offline tasks associated with loss management or payments assignments for Digital products at a global scale.

• You will complete responses to Digital Banking, bank inquiries and disputes by preparing comprehensive case reviews by applying Fraud critical and analytical skills.

• You will ensure all requests are processed accurately and within Service Level Agreements.

• We will require you to demonstrate partnership with any other digital departments such as Payment Exceptions, Compliance, and any others to support customer enquiries or issues.
   

Role Requirements

• Fluency in English with outstanding verbal, written and listening skills is mandatory.

• College or higher degree with 1 year of experience working in the financial sector is preferred.

• Online payments and banking experience preferred.

• Great teamwork spirit, collaboration with cross functional teams and communication skills.

• Ability to navigate through Power BI and Excel for data analysis

• MS Office proficiency.

• Excellent analytical, critical thinking and problem-solving skills with attention to details.

• Ability to work independently and take ownership of various parts of a project/initiative and follow through until resolution.

• Confidence in making instinctual and logical decisions with little or no supervision.

• Eager to learn and grow professionally to ensure best results and quality for our customers.

• Customer experience mindset.

• Working schedule is regular (I-V), but schedule flexibility would be a plus.
   

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.  

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 1175 – 1733 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills, and competencies.
 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.  
 

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• ⁠Free Fitness facilities

• Wide variety of discounts and special offers

• Volunteering activities

• Referral program

• Relocation Buddy support upon request
   

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  
 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  
 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.  
 

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Estimated Job Posting End Date:

12-09-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.