Senior Project Manager, Digital Product

Senior Project Manager, Digital Product – Denver, CO

The Senior Project Manager, Digital Product on the Global Digital Product team is responsible for global management, coordination, and delivery of large-scale strategic programs, in support of key Digital Product initiatives within the Marketing organization.

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This is a strategic and tactical role that sits at the intersection of traditional product management, technical project management and strategic program management functions, designed to help us deliver on our commitment to create high-quality and engaging digital customer experiences, globally. Primary to this role is partnering with cross-functional teams across Product, Tech, Finance, Marketing, Risk, Operations, Sales, Strategy, and Analytics to ensure successful scoping, planning, resourcing, management, execution, and delivery of funded initiatives and requires a candidate with strong accountability and cross-functional communication and management skills.

The ideal candidate has a proven track record of driving and delivering large-scale projects through strategic program/initiative management in complex enterprise environments and successfully influencing cross-functional leaders at all levels of an organization. The person in this role will need to support and hold internal and external business partners accountable for delivering and driving results, continuously ensuring that initiatives remain aligned to the strategic pillars of the organization and deliver against aligned and committed OKRs while consistently driving predictability, transparency, and accountability.

Role Responsibilities:

• Drive global digital product initiatives within the operating framework of the CMO org through scoping, planning, managing, and delivering funded programs in close alignment with respective business partners and senior leadership.

• Lead the delivery and/or revamp of key experiences critical to improving performance, growth, and engagement in the global digital product experience.

• Maintain a pulse on the overall health and progress-to-plan of strategic digital initiatives on a regular basis, identifying insights, opportunities, and risks.

• Provide input and recommendations to senior leadership to ensure proper decisioning regarding prioritization, resource allocation, timelines, and deliverables.

• Drive process creation and documentation for large-scale, cross-functional enterprise initiatives, including the establishment and leadership of key operating cadences.

• Champion a discipline of continuous program/initiative health assessments and contingency planning across all global digital initiatives

• Partner closely with product, engineering, marketing, UX, content, compliance, and other teams to drive innovation aimed at improving the digital customer experience.

Role Requirements:

• 10+ years of experience in product, program, or project management (or a combination)

• 5+ years of working with a geographically dispersed team of leaders and stakeholders.

• 3+ years of experience in digital consumer financial services

• Bachelor’s degree, or equivalent, in Business Administration, Computer Science, Engineering or closely related discipline

• Excellent verbal and written communication skills including presentation of concepts with collateral (slides, white papers, and documents) with a clear storyline and narrative.

• Ability to manage multiple stakeholders in complex projects across cross-functional, distributed teams and multiple client/internal groups.

• Excellent time management skills with the ability to manage a large, diverse set of to-do items by vigorously prioritizing, staying on top of multiple workstreams, monitoring progress, and holding owners accountable.

• Highly effective pivoting skills to enable adapting quickly to change, shifting gears comfortably and operating successfully amidst ambiguity.

• Outstanding facilitation skills for both small- and large-scale groups, at all levels of an organization, with a strong track record of achieving meaningful consensus across disparate groups/priorities.

• Ability to effectively prioritize and execute tasks in a dynamic environment using a data-driven, contextual, and analytical approach.

• High sense of ownership, urgency, independence, and drive with the ability to make quick decisions in complex environments (e.g., across product lines, geographies, priorities, etc.)

• Excellent interpersonal and relationship building skills and proven ability to influence senior management across different organizations, including but not limited to product, marketing, engineering, legal, and compliance.

Experience in these areas would be a plus, but aren’t required:

• Knowledge of the Money Transfer industry and competitors

• Planning & collaboration tools like Smartsheet and MS Teams/SharePoint

• Kanban methods and frameworks

• JIRA or other similar tools

We make financial services accessible to humans everywhere. Join us for what’s next. 
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Salary 
The on-target earnings range is $153,000 – $210,000 per year, which includes a base salary, short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.   

Benefits 
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – specific benefits include: 

• Family First Program 

• Flexible Time off 

• Medical, Dental and Life Insurance 

• Tuition Assistance Program

• Parental Leave 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

10-14-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.