Manager, Processes & Governance

Manager, Processes & Governance – Denver, CO

Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? Then it’s time to join Western Union as a Manager, Product Governance & Processes.

Western Union powers your pursuit

Manager, Processes & Governance has a significant role in realizing the vision of the Western Union product strategy and ensuring that products and services are developed with the needs of our customers in mind, following set processes and in the most efficient ways possible. This role has significant relationships and responsibilities outside the local team, including working with Program Management, System Architects/Engineering, Customers and Business Owners.

Role Responsibilities

• Develop and implement robust Product Development Lifecycle processes and product governance frameworks to ensure alignment with organizational goals and compliance with industry standards.

• Establish, document, and communicate effective product management processes, driving consistency across the global team.

• Collaborate with cross-functional teams to identify, assess, and mitigate risks, ensuring proactive risk management strategies are in place.

• Facilitate regular reviews with Business partners and audits to monitor adherence to established processes as well as identify areas for improvement.

• Provide leadership in change management initiatives, ensuring seamless integration of new processes and tools.

• Act as a central point of contact for governance-related queries, offering guidance and support to product managers, stakeholders and partners.

• Foster a culture of continuous improvement by identifying opportunities for enhancing operational efficiency and effectiveness.

• Develop and deliver training programs to educate team members on governance best practices and processes.

• Produce comprehensive reports and metrics to assess the performance of projects and the overall health of the program.

• Collaborate with stakeholders to gather feedback and refine governance structures in response to changing business needs.

Role Requirements

• Bachelor’s degree in Business, Project Management, or a related field; advanced degree preferred.

• Proven experience in governance and process management, ideally within a global product development lifecycle and management environment.

• Strong understanding of project management methodologies and best practices.

• Excellent communication and interpersonal skills with the ability to collaborate effectively across diverse teams.

• Analytical mindset with a focus on data-driven decision-making.

• Demonstrated ability to lead change and drive process improvements.

• Proficiency in project management tools and software.

• Relevant certifications are a plus.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary

The on-target earnings range is $123,983- $165,312 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

·       Family First Program

·       Flexible Time off

·       Medical, Dental and Life Insurance

·       Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
 

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Estimated Job Posting End Date:

12-25-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.