Operational Risk Officer( Non-financial Risk) Vienna

Operational Risk Officer – Vienna, Austria 

Are you talented at identifying and implementing the best and most efficient ways to resolve complex operational tasks? Do you aspire to develop the risk framework in line with regulatory requirements? Join Western Union as an Operational Risk Manager in Vienna, Austria. 

Western Union powers your pursuit.    

We’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations, bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. If you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you. 

We are looking for a strategic professional who closely follows latest trends in their own field and adapts them for application within own job and the business. 

Role Responsibilities    

• Identify and recommend adequate risk management strategies to proactively control and minimize negative impacts stemming from operational risk.  

• Driving cross-functional problem-solving sessions to understand root causes and propose remediation plans. 

• Educating and raising awareness of operational risk will form a core element of the role, including timely reviews and continuous evolution of the operational risk framework (policies, processes, incident database, reporting) 

• Managing the product risk assessment framework and performing independent cross-functional assessments for new products or business initiatives 

• Daily follow up and evaluation of reported incidents in the Operational Risk Incident Database 

• Review and facilitates communication and workflow between the DORO and the incident reporter until the report is found to be complete and accurate, whereupon the Manager flags the report as closed 

• Improve, develop and update related reports for trends analysis, KPI measurement and escalation 

• Consolidation, administration and reporting of the WUIB loss collection, accounting reconciliation and mitigation status  

• Maintain Operational Risk incident database 

• Perform annual review of all registered Operational Risk incidents (using all available sources), identify commonalities in root causes, recommend or drive necessary remediation actions  

• Participate in qualitative assessments or providing support for assessment 

• Drive cross-functional problem-solving sessions to understand root causes and drive remediation plans for most frequent / high risk Operational Risk events  

• Daily follow up and evaluation of reported incidents in the Operational Risk Incident Database 

• Review and facilitates communication and workflow between the DORO and the incident reporter  

• Improve, develop and update related reports for trends analysis, KPI measurement and escalation  

• Maintain Operational Risk incident database 

• Perform annual review of all registered Operational Risk incidents, identify commonalities in root causes, recommend or drive necessary remediation actions  

• Participate in qualitative assessments or providing support for assessment 

Role Requirements 

•  A university degree in Finance or Business (or equivalent) or Law or relevant professional qualifications 

• Experience in Risk Management in a banking or financial services environment 

• Kknowledge of relevant banking regulation, especially CRR, relevant technical guidelines on Operational Risk management, PSD2 

• Profound knowledge of banking operations, functions, products and processes 

• Persistent in problem solving, focused on problem solutions and not problems itself 

• Shows high level of team spirit and able to effectively collaborate across organisation 

• Ability to transform operational activities and result into strategic messages that supports decision making 

• Developed communication and diplomacy skills are required in order to guide, influence, and convince others, in particular colleagues in other business areas 

• Driving change and innovation by managing risk “path-to-green” processes and risk treatment plans 

• Providing risk advice and guidance which may include leading on risk initiatives, RCSA, providing oversight on projects, change programmes and ad-hoc pieces of work 

• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day 

• Be able to identify complex areas of operational risk, including proven track record of dealing with change, technology, operational and 3rd party risks 

• Analytical skills – able to analyse and interpret key facts across a spectrum of data sources, providing stakeholders with clear and concise recommendations and reports 

• Confidently develops trusted relationships with peers and senior stakeholders 

• Able to work autonomously and to plan and adapt quickly to changes in priorities 

• High energy, enthusiastic, strong persuasive communicator and can-do mindset, 

• Fluency in English, German nice to have 

We make financial services accessible to humans everywhere. Join us for what’s next.    

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.    

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.    

Salary 

We are under legal obligation to indicate the minimum salary, which is EUR 63,700 gross per year for this position. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

• Comprehensive life & medical cover 

• Contributory pension plan 

• Luncheon vouchers 

• Other partner discounts 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.