Operational Resilience Oversight Leader – Dublin, Ireland 

Role Responsibilities 

Framework Development & Oversight:

• Responsible for the stewardship & ongoing development and implementation of WUPSIL’s Operational Resilience Framework and supporting policies. 

• Develop, oversee, and coordinate an annual Operational Resilience action plan with the management team. 

• Support and advise service providers and oversight functions in the execution of Operational Resilience plans. 

Metrics, Management Information (MI) & Board Reporting:

• Develop, monitor, and challenge impact tolerances annually for critical/important business services. 

• Collate, report, and challenge quarterly Operational Resilience Management Information on behalf of the Management Team to ensure that WUPSIL’ s critical business services are identified, and underlying dependencies are activities are correctly mapped and assessed. 

• Co-ordinate annual testing of WUPSIL’s ability to respond to plausible but severe Operational Resilience scenarios.  

• Develop and produce an annual Operational Resilience report for the Board that gives assurance that WUPSIL can recover from Operational disruption.  

• Respond and manage all regulatory requirements and requests on Operational Resilience. 

Continuous Operational Improvement:

• Continually work to strengthen WUPSIL’s capabilities to respond in the event of an operational failure and demonstrate continuous improvement. 

• Complete annual lessons learned exercise that identifies areas for enhancement to reduce single points of failure in WUPSIL. 

Relationship Management & Integration of Existing Processes:  

• Link and strengthen existing capabilities to include but not be limited to, outsourcing oversight, Incident Management, Crisis Management, IT Disaster Recovery, Business Continuity Management and Communications.  

• Ongoing training to all WUPSIL staff and Board as the Operational Resilience Framework is developed. 

Role Requirements   

• Strong experience in financial services, specifically business continuity or a related risk role.  

• Be an experienced leader and a proven Continuity risk or Operational risk specialist, with knowledge of Operational Resilience risk assessment and controls management, including an understanding of relevant regulatory guidance and industry best practice. 

• Experience in Outsourcing oversight  

• Have effective relationship management, communication and influencing skills, both written and verbal at senior levels. 

• Proven experience collaborating across multiple functions in multiple locations experience interacting and delivering on Regulatory reviews. 

• Be degree educated in law, finance, or any relevant field. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 
 

Benefits 

• 22 working days for employees with less than 3 years of service   

• Comprehensive life & medical cover 

• Contributory pension plan 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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