Senior Data Analyst

Senior Data Analyst – Santa Ana, Costa Rica.

Are you ready to use your analytical skills, eye for detail, and business acumen? Are you ready to work for a truly innovative and international organization? Join Western Union as a Senior Data Analyst.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

You will use advanced data analytics to investigate and resolve highly escalated customer concerns. You will perform a root cause analysis to identify and eliminate the underlying issues triggering the Customer’s escalation, and partner with the appropriate stakeholders to provide resolution. You will use SQL (Postgre and Snowflake), Alteryx, Excel, VBA and Python to pull customer complaint data and perform a quantitative analysis to determine the root cause. You should manage the issue resolution process with the appropriate stakeholders and ensure that the proper controls have been put in place and the business has closed the loop. You will play a key role in providing summary reports of issues and remediation for presentation to the executive team. This will require a basic knowledge of SharePoint site creation or at minimum maintenance. Use both quantitative and qualitative analysis to determine whether there is a systemic problem or a process-related issue.

For this role, you will need 3-5 years of data analysis experience strongly desired, preferably within the Financial Services industry. A bachelor´s degree in Math, Statistics, Data Management or a related area of study and/or equivalent. You will have excellent verbal and written communication skills (English C1-83%) and a proven ability to work in a fast-paced and high-pressure environment. You should have Project management skills and/or experience overseeing projects preferred. SQL and CRUD skills along with experience performing data manipulation and/or data extraction (Alteryx and/or Python experience a plus). You should be proficient in SQL, Excel (Macros, Pivot Table) and possess strong quantitative and qualitative skills. Demonstrated problem solving and organizational skills and demonstrated ability to set priorities and meet deadlines.

Join us, and let’s connect the world 

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now. 

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package. 

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. 

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