Associate, Payment Processing Operations

Associate, Payment Processing Operations – Santa Ana, Costa Rica

Would you like to play a key role in ensuring that our business clients’ payments are processed in a timely and accurate manner? Are you detail-orientated, with a strong analytical mindset? Join Western Union as an Associate, Payment Processing Operations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

We’ll look to you to process incoming and outgoing payments from business clients, while assuring that specific guidelines and criteria are met.  You’ll use your keen eye for detail to review data received from internal/external parties, monitor payments, and validate the data input ensuring that all relevant information has been obtained.  You’ll monitor, process, and validate outbound transactions, ensuring that items are verified within the service-level agreement, that they meet currency cut off and ensuring that payments are released in accordance with local routing requirements. We require you to review data received from internal/external parties, compiling beneficiary templates for customers to utilize. Monitor Western Union Business Solution (WUBS) Systems and validate the data input, ensuring that all relevant information has been obtained and local routing requirements are met, ensure all input is correct and escalate issues within the team and internal or external business partners when necessary.

We need you to be self-motivated team player who is focused on giving the highest level of customer service, have strong analytical skills and very attentive to detail. You must have great attitude and be able to adapt to a dynamic work environment. We require you to be fluent in English, both written and verbal (81% – B2+). We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team. Work schedule 3:00pm to 10:00pm with Friday and Saturday off.

IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.