Associate, Digital Payments Ops

Associate, Digital Payments Ops – Vilnius, Lithuania

Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for better? Join Western Union as a Associate, Digital Payments Ops.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process, discipline, and simplification

Join us as a Digital Payments Associate based in Western Union’s Regional Operations Center (ROC) located in Vilnius. You will be responsible for monitoring payment flow, reprocessing failed refunds and completing day-to-day customer and bank partners escalation handling processes ensuring timely resolution. You might need to use your keen observer skills for analyzing and recognizing specific patterns and identifying any possible ongoing issues. Additionally, you will be working closely with internal and external partners ensuring timely incident resolution.

What you will need to succeed:

• Bachelor’s degree or equivalent
• Strong written and verbal communication skills
• Excellent spoken and written English skills
• Experience with Microsoft Office
• Availability to work on Saturdays
• The ability to take on responsibility and work successfully in a self-motivated environment
• Customer centricity and willingness to learn each day
• An enthusiasm for working within a team

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary range is 12 566,25 – 21 542,92 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

#LI-AP3 #FIN_RX #BANK_RX