Product Experience Group Leader UI/UX

Product Experience Group Leader UI/UX – San Francisco, California

Are you looking for a great opportunity to lead a global team focused on user experience?  Are you technical, self-managing, and comfortable working in a fast-paced environment?  Join Western Union as a Product Experience Group Leader UI/UX.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

We’ll be looking to you to partner with design and product management leaders to innovate, evaluate, and deliver features and capabilities across the WU platform, while maintaining the simplicity and ease of use of our products across all channels (retail, digital, kiosks, call centers, including social media).  You will manage, coach, and inspire a team of UI designers, copy strategists, copywriters, and UX researchers by providing vision and direction.  You’ll champion design-thinking and UX best practices across the organization and advocate a user-centered approach toward product design and process with compelling storytelling and demos.  You will support a VOC, data, and analytics-based approach to create customer experiences, anticipating customer needs, and discovering roadblocks.  You’ll develop views of both present and further customer journeys through quality research and lead facilitated sessions in customer journey mapping and service blueprinting.

For such a pivotal position, you will have demonstrated ability in the tech/finance industry, with specific experience working in digital product, design, and UX. You’ll have a bachelor’s degree in Graphic design, HCI or computer science, MBA or Master's is a plus. You will have knowledge of layouts, graphic fundamentals, typography and limitations of online and offline design work, web and mobile UX best practices, and emerging trends.  You’ll have expert knowledge of user-centered design processes and UX skill sets with expertise in either visual or interaction design.  You will have a strong ability to work with people at all organizational levels, managing a global team, and be comfortable in a remote environment.  Previous experience of agile working methodologies is also desirable.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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The on–target earnings range is $199,500-$332,500, which includes a base salary of $142,500 –$237,500, short–term (20% of base), and long–term (20% of base) incentives that align with individual and company performance. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short–term incentives, multiple health insurance options, accident and life insurance, flexible time off, and access to best–in–class development platforms, to name a few! To view details of our benefits, visit https://mywubenefits.com/.