Senior Collector

Senior Collector – Vilnius, Lithuania

Do you want to use your problem-solving skills in a global, multi-cultural, ever-developing and successful business?  Do you want to be a part of a highly motivated and principled credit & risk team that is passionate about reaching teamwork goals? Join us at Western Union as a Senior Collector.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Relentless pursuit of better

You will be a part of our highly motivated team of credit risk specialists. In this role, you will be responsible for the investigation and analysis of credit information, working within established guidelines. It will be your responsibility to contact customers to determine the reason for payments delay and obtain payment commitment by placing outbound calls that are non-routine and require deviation from standard screens, scripts, and procedures. You’ll need to adapt your approach where required and confidently handle situations as well as to conduct extensive research depending on the customer’s response. You will be developing and implementing best collection practices and using a computerized system for tracking, information gathering, and troubleshooting.

As you will be customer-facing in this role, your excellent English language skills, and a customer-centric approach are paramount. Any other European language will be a plus. High school education is required, Bachelor's degree is preferred. In this position, you need to be assertive, have advanced problem-solving skills, emotional intelligence, multitasking skills and be driven to succeed. In order to fit into this high-achieving team, you need to be motivated and self-sufficient. If you also have previous accounting, finance, credit risk management or collections work experience that would be ideal.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary range is 15,510 – 27,386 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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