Specialist, Offline Service

Specialist, Offline Service – Quezon City, Philippines

Are you looking for a customer service role that lets you learn new skills and put them to good use? Are you keen to unleash your potential in a global business that is redefining the financial services sector? Join Western Union as a Specialist, Offline Service.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

We’ll look to you to ensure that excellent quality service is delivered to our customers, through attending to correspondences and reporting performance against quality measures across our call center. You’ll be responsible for ensuring compliance with company systems, processes and procedures, and provide professional first contact resolution of request and complaint handling. You’ll make decisions on compliance and security issues, working to achieve individual and team targeted key performance indicators.

You have a bachelor’s degree, with experience in a similar role within a global organization.  You have excellent interpersonal skills and are adept at using Microsoft Office programs as well as audio/video conferencing facilities.  You will use your multi-tasking skills to produce quality work in a dynamic team environment.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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