Associate, Technology Operations(ServiceNow Developer)

Associate, Technology Operations – Pune, India

Are you talented in simplifying and improving service management? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as an Associate, Technology Operations

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen

Better requires process discipline and simplification

In this role, you will be responsible for working with business and technology stakeholders and product teams to build solutions & processes, continual service improvement, and new capabilities on the ServiceNow platform. You must also be able to partner effectively with a wide range of teams, including business leaders, delivery teams, and external partners, to drive business success as well as with IT leadership and other key stakeholders to define opportunities and to identify & prioritize enhancements based on predefined criteria (return on investment, productivity, and compliance).

You should have a bachelor’s degree in a related field with at least 5+ years in ServiceNow Implementation experience and developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules. You should have a strong understanding of ITIL processes and a fair understanding of ITSM, CMDB, Vulnerability Management, Asset Management (Software/ Hardware) modules. You should have experience in Integrations with 3rd party tools using (web services, SOAP, email, MID Server, etc.) and experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell. You should have experience working with relational databases. Performs integrations and process automation using Service Now Orchestration. ServiceNow Certified System Administrator and Application Developer will be added advantage, would be a real plus.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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