Associate, Digital Review Team

Associate, Digital Review Team – Santa Ana, Costa Rica

Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better?  Join Western Union as an Associate, Digital Review Team.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

You will join the Digital Review Team (DRT), you will be responsible of multiple tasks that include analysing newly developed fraud patterns for digital transactions conducted on the company websites. We’ll be looking for you to perform analysis of transactions via real-time queues and post transaction reports. You will determine if transactions are fraudulent and should either be cancelled or processed. Also, you will be responsible for the investigation and reporting of fraud patterns to management, working with established guidelines in an organized and regulated work environment. You will monitor the flow of transactions and workload distribution within the team and provide support over the phone or email.

For such a detail-oriented role we need you to be self-motivated team player who is focused on giving the highest level of customer service, have strong analytical skills and very attentive to detail. You must have great attitude and be able to adapt to a dynamic work environment. We require you to be fluent in English, both written and verbal (81% – B2+) and Highschool education is required. We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team, and a willingness to work on weekends. Fluent in German is a plus.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.