Documentation Analyst

Documentation Analyst – Vilnius, Lithuania

Do you excel at creating customer-friendly content out of complex, technical ideas? How about unleashing your skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Documentation Analyst.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

You will be part of the Knowledge Team in the Platform Enablement organization, and you’ll maintain the documents required for regulatory training and daily reference within Platform Operations. We will be looking to you to develop, edit and present documents for approval and manage the approval process. You will transcribe the documentation processes through SharePoint and report on the status of documents to Senior Management. You will work with global teams to determine what documents are needed and assist in the development of new or existing procedures and services.

For such a crucial role, we prefer that you have experience working with Anti Money Laundering/Counter-Terrorist Financing regulations. You have excellent English skills (speaking, reading, and writing) and strong communication skills – written and verbal with an emphasis on writing. You have great attention to detail as well as analytical and process organizational skills. You can manage multiple tasks simultaneously and work in a fast-paced environment. In addition, advanced Microsoft Office knowledge is required.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary range is 17,766 – 31,460 EUR . This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short–term incentives, multiple health insurance options, accident and life insurance, and access to best–in–class development platforms, to name a few!

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