Senior Specialist, Operations

Senior Specialist, Operations (Fixed-Term Contract) – Warsaw, Poland

Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Operations (Fixed-Term Contract).

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You’ll be responsible for ensuring that Western Union Money Transfer services and products are deployed with our business partners effectively and that service quality and supporting objectives are consistent with strategic goals and focus on customer satisfaction. You’ll design and create new efficiencies enabling end-to-end processes and solve any service disruption to work seamlessly with the overall aim to optimize agents’ costs. You’ll contribute to the development and optimisation of sales support tools and efficiently manage agent network database. You’ll participate and implement global service delivery projects at a regional level, providing product-related communication and improving the level of service brought to WU agents/ partners. You’ll also provide agent training and handle daily operation issues addressing them to appropriate solution providers to ensure proper resolution.

We need you to have a relevant experience in areas of project management, digital development, and products, ideally. You have a good knowledge of the financial services markets or retail and digital operations and an understanding of today’s technology standards (software, telecom, network, and digital applications). You’ll demonstrate strong planning, analytical and problem-solving skills. You’ll prove great customer orientation with the ability to offer solutions. Fluency in English and Polish languages is required.

This role is a 6-month Fixed-Term Contract (with a potential contract extension).

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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