7175 – Specialist, Agent Database

Specialist, Agent Database– Santa Ana, Costa Rica.

Are you ready to use your analytical skills and eye for detail for one of the world’s largest FinTech organizations? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Specialist, Agent Database.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process, discipline, and simplification

We’ll be looking to you to be responsible for designing, maintaining, and updating key transaction support production databases. You will provide technical expertise in the use of database technology and available tools, to contribute to the execution of the company’s marketing, finance, strategic, and customer care projects, and initiatives. You are accountable for the overall performance of the key transaction support database environment, which is maintained through the processing of requests within Standard Response Times and priorities, and according to Standard Operating Procedures. You will work closely with clients, business analysts, systems programmers, and application developers to define and resolve data flow and content issues, helping to transform business requirements into environment-specific databases. You will monitor and analyze performance metrics and allocates database resources to achieve optimum database performance, must be able to detect, correct or escalate errors or inconsistencies in the databases.

For this role, we require you to have a high level of accuracy, reliability, commitment, and responsibility in order to ensure that mission-critical business technical requests are correctly applied to the production environment. You will perform under continuous alert mode and awareness of the task’s impact, you must be able to detect, correct or escalate errors or inconsistencies in already existing records to actively contribute towards ‘database integrity’. You need to create/maintain and has complete knowledge and expertise on the management of all downloadable files for our agents such as Rates, Delivery Service, Templates, Error Codes, and Banner Messages, etc while also handling requests for Promo Codes, FX Spreads, Loyalty Program, Fee/data reconciliation, and Receipt Messages worldwide. We require you to be proactive, able to work under minimum supervision, multitask, efficient, and a fast learner. We require you to have a minimum of 2-3 years of experience in related areas. You should demonstrate strong analytical and organizational skills and high attention to detail. A bachelor's degree in Computer Science, Engineering, or related is preferred. It’s required a strong mastery of Excel and advanced English level (B2+). You should be a skilled professional in data wrangling and modeling (Python or R), database querying (e.g., SQL), and use of cloud-based platforms (e.g., Snowflake), also with experience in Power BI and Visual Basic.
 

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.