Our People

Our employees are fundamental to help make financial services accessible to everyone, everywhere. Believing in our aspiration and purpose is critical to our success, as is building a team that reflects the diversity of the millions of customers we serve.

Advancing Diversity, Equity, Inclusion, and Belonging

Our ability to confidently serve the emerging needs of our customers starts with honoring our employee’s identity, creating a feeling of belonging in an inclusive work environment with boundless connections and growth opportunities.

  • We strive to serve a world where diversity is celebrated in all forms, and our customers and employees feel treated equitably and inspired to share their unique backgrounds and perspectives.
  • We hire with purpose – seeking qualified diverse applicants across all segments with expanded hiring partnerships and practices to increase diverse representation globally. The organization also supports our employees with DEIB-related education, employee resource groups, and other development programs.
Employees having a discussion

Our approach

We value diversity at all levels and our global team provides a strong foundation for diversity. We promote diversity through:

  • our policies and practices around hiring, promotion, and compensation
  • ethical decision-making via our Code of Conduct
  • mandatory training for ethics, diversity, and addressing unconscious bias
  • employee development and mentoring circles
  • affinity groups and belonging initiatives

Fostering an inclusive workplace

Since our founding in 1851, Western Union has embraced a rich and inclusive culture. With a presence in over 200 countries, we are committed to providing a work environment where each employee’s unique culture, background, and perspectives are reflected in the work we do.

“
I believe deeply in the purpose and potential of this Company. We see a bright future that accelerates our ability to have impact in supporting economic mobility for millions of people around the world. We will achieve this while protecting Western Union’s legacy as a trusted partner and continue to be a leading force in ensuring the integrity of global money movement.

Devin McGranahan

President & Chief Executive Officer

50%

women in our global workforce

118

countries of birth

37%

women holding senior management and above roles

85%

employees located outside the US

51

languages & dialects spoken by our team

72%

*diverse employees in the US

*In the U.S., diverse representation is defined as women and/or racially or ethnically diverse employees.

Numbers as of  December 31, 2022.

Employee engagement and resource groups

Western Union Listens

Group of people having coffee

We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.

In 2024, the employee participation rate reached 84%.

Group of people having coffee
man and woman clapping at a presentation

Western Union Game Changers Global Recognition Program

Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.

Careers for our heroes

Our military veterans are mission-driven individuals who bring natural leadership to the company, and we are proud to work side-by-side with them.

At Western Union, supporting veterans means having empathy for their experiences, connecting them with meaningful careers, putting their unique skills to good use, and creating opportunities for them to advance.

Military members: you can explore opportunities that align with your interests by entering a military job code or title into the job search toolbar.

Additionally, Western Union strives to support employees who participate in military service by offering military leave and supplemental pay programs per local policy.

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Our Military Veterans
Our Military Veterans

Careers for our heroes

Our Military VeteransOur military veterans are mission-driven individuals who bring natural leadership, and we are proud to work side-by-side
with them.

At Western Union, supporting veterans means connecting them with meaningful careers, exercising empathy of their experiences, putting their unique skills to practice, and creating opportunities to advance.

Our careers website allows military members to explore opportunities personalized by military job title or code.

Additionally, Western Union strives to support employees who participate in military service by offering military leave and supplemental pay programs per local policy.

Watch video