Banking
Retail Sales and Customer Service Associate (Full Time)
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Retail Sales and Customer Service Associate (Full Time) – Singapore
Role Responsibilities
As a Retail Sales and Customer Service Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.
Key responsibilities include:
- Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.
- Welcoming customers, providing them with guidance & help in processing their transactions.
- Cash handling and maintaining cash register operations including reports using MS Office tools.
- Work collaboratively with a supportive team to meet operational and performance targets.
Role Requirements
- 0-2 yrs of customer service experience (preferably in financial services or retail).
- Experience in cash management is preferred.
- Good communication skills.
- Fluency in English – additional languages are a strong advantage.
- Experience in currency exchange is a plus.
- Basic work experience with MS Office tools (MS Excel, Word, Outlook)
- Can work on weekends.
Workplace options
100% IN PERSON – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.
Benefits
You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Singapore specific benefits include:
- Annual Leave, Sick leave and Maternity / Paternity leave
- Global Recognition and Rewards Programs
- Group Life Policy and Group Medical Policy
- Referral Program
- Employee Assistance Programs
- Employee Wellness
This is a comprehensive list of the benefits and that the eligibility for some of these benefits will be subject to insurers or local policy rules.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-SK1
Estimated Job Posting End Date:
10-30-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Benefits
You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Singapore specific benefits include:
- Annual Leave, Sick leave and Maternity / Paternity leave
- Global Recognition and Rewards Programs
- Group Life Policy and Group Medical Policy
- Referral Program
- Employee Assistance Programs
- Employee Wellness
This is a comprehensive list of the benefits and that the eligibility for some of these benefits will be subject to insurers or local policy rules.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including th
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
