Compliance
Senior Analyst, Regulatory Compliance Monitoring
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
At Western Union, protecting our customers and delivering fair customer outcomes is at the heart of everything we do. As the regulatory landscape continues to evolve, we are strengthening our Consumer Protection Compliance function and are looking for a Lead Analyst, Consumer Protection Compliance to join our team on a fixed-term maternity cover contract until May 2027.
This is an exciting opportunity to join a growing compliance team where you'll provide second line oversight, challenge, monitoring, and reporting across consumer protection activities. You'll work closely with stakeholders across the business to identify and assess consumer risks, enhance governance frameworks, support regulatory initiatives, and help ensure positive customer outcomes.
Role Responsibilities
- Provide second line oversight and support for Consumer Protection Compliance activities across the business.
- Review complaints trends, customer outcomes, and operational data to identify risks and opportunities for improvement.
- Support governance reporting for senior management, committees, and board forums.
- Contribute to regulatory change initiatives, compliance projects, and control enhancements.
- Partner with business stakeholders to provide guidance and constructive challenge on consumer protection requirements and risk management practices.
- Help strengthen consumer protection frameworks, reporting processes, and oversight activities to support fair customer outcomes.
Role Requirements
- Experience within Compliance, Risk Management, Consumer Protection, Conduct Risk, Audit, or a related field within a regulated environment.
- Understanding of compliance oversight, risk management, or regulatory requirements.
- Strong analytical skills with the ability to identify trends, risks, and opportunities for improvement.
- Experience preparing reports and communicating findings to stakeholders.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities and work effectively across teams.
Nice to Have
- Experience in a second line of defence role.
- Experience in financial services, payments, banking, fintech, or another regulated industry.
- Exposure to Consumer Protection, Compliance Monitoring, Compliance Testing, or Regulatory Compliance activities.
Work Shift
HYBRID
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Benefits and Other Details
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Ireland specific benefits include:
- 22 days of annual leave.
- Comprehensive life & medical cover
- Contributory pension plan
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-MP1 #LI-Hybrid
Estimated Job Posting End Date:
08-31-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
