Associate Collector h/f – Paris, France

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful 

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen. 

Better starts and ends with the customer 

In this role, you will review clients’ accounts in Western Union database, adjust our agents’ status according to credit policies and enter payment confirmations.

Also, you will identify vulnerable customers and escalate their cases to the credit supervisor. 

We’ll be looking to you to contact our agents and determine reason for the delayed payments and obtain payment commitment. In addition, you will be taking our agents’ inbound calls when they need some assistance with their status activation, or they need a temporary increase for the credit limit to be approved.

These calls are predominantly routine and will take up to 20% of the working day time, but may require deviation from standard screens, scripts, and procedures. Utilizing your knowledge of the organization, our products and/or services you’ll answer inquiries and resolve the issues.  

Here are some skills, attributes, and qualifications you will have:  

• Fluency in French and English languages; 

• Strong communication and interpersonal skills; 

• Experience within the customer service field, working with credits or experience gained in the financial institution would be considered as an advantage; 

• Schedule flexibility (might be needed to work on Saturdays); 

• Self-motivation and a “can-do” attitude; 

• Team player qualities and ability to collaborate with various people; 

• Analytical thinking and problem-solving skills. 

We make financial services accessible to humans everywhere. Join us for what’s next.    

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.    

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits   

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.    

Your France specific benefits include:  

·       25 days annual leave – plus 11 public holidays  

·       Comprehensive life & medical cover  

·       Luncheon Vouchers  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.    

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.   

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.