Senior Specialist, Human Resources (Lithuanian Speaker)

Senior Specialist, Human Resources (Lithuanian Speaker) – Vilnius, Lithuania

Are you looking to play a key role in the operational support of a global FinTech company's human resources (HR) department? Are you ready to help drive successful HR strategies that will globally transform our customer and employee experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join us as a Senior Specialist, Human Resources.

Western Union powers your pursuit

We are looking for an experienced HR Senior Specialist who thrives in a fast‑paced HR operations environment and takes full ownership of assigned countries. The ideal candidate is proactive, confident in handling complex employee queries, payroll inputs, and labor‑law‑driven processes, while acting as a trusted advisor to employees and managers with a proven sense of urgency. This role is well suited for someone with strong HR shared services experience, deep knowledge of EMEA region and Lithuanian labor law practices, and a passion for continuous improvement.

Role Responsibilities

• Work with the HR ticketing system, resolving a wide range of employee queries in line with defined service level agreements (SLAs).

• Take full ownership of assigned countries, including resolving complex stakeholder queries and leading local process improvements.

• Prepare payroll inputs for assigned countries, ensuring high accuracy and compliance with time sensitive deadlines.

• Prepare and deliver training sessions and facilitate meetings on various HR topics for employees and managers.

• Create, maintain, and continuously improve HR standard operating procedures (SOPs) and related documentation. 

• Administer country-specific HR programs and processes, ensuring compliance with local labor laws and regulatory requirements (including workplace accommodations, reporting to local labor institutions,

• Provide support of migration‑related processes.

• Act as the first point of contact for stakeholders in assigned countries, partnering with HR Operations Tier 3 teams or Centers of Excellence (CoEs) to resolve complex employee matters.

• Serve as a trusted advisor to employees and managers by consulting on HR policies, processes, and topics covering employee lifecycle.

• Ensure adherence to HR service level agreements (SLAs) and quality standards.

• Maintain accurate and timely updates on Workday and other internal HR systems.

Role Requirements

• Bachelor’s degree (degree in Business Administration or Human Resources is an advantage).

• Minimum of 2 years of experience in an HR shared services or HR operations environment.

• In-depth knowledge of regional HR practices, policies, and labor laws within the EMEA region.

• Proven experience handling sensitive employee escalations and core HR operational processes, including time & absence management and payroll reporting.

• Strong process documentation and SOP development skills.

• Ability to work effectively with cross‑functional teams and manage multiple priorities in a fast‑paced environment.

• Fluency in Lithuanian and English is required; Lithuanian is essential due to local documentation, labor law application, and communication with institutions such as Sodra and the State Labor Inspectorate (VDI). French or Italian as an additional foreign language is considered a strong advantage.

• Hands‑on experience working with HR systems, including Workday; experience with Cronos or Sage is considered an advantage.

• Strong analytical and problem‑solving skills with high attention to detail.

• Excellent communication, facilitation, and presentation skills.

• Demonstrated experience driving process improvements and operational enhancements.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.