DevOps Lead

Position location:  Austin, TX

Role Responsibilities 

Provide end-to-end Release Management for the pricing platform, driving operational readiness, and governance through strong DevOps practices. The ideal candidate will ensure seamless deployments by implementing repeatable release processes, UAT strategies, and CI/CD automation, while collaborating across engineering, QA, and operations to deliver high-quality, user-focused releases.

• Define and run a repeatable, audit ready release process (cadence, entry/exit criteria, approvals, change windows, rollback patterns). Chair release planning and Go/NoGo forums; maintain the release calendar and ensure alignment across product, engineering, QA, security, and operations.   
• Own the health of build and deployment pipelines; drive automation for build, test, security scanning, and promotion across environments. Continuously improve speed, reliability, and traceability; keep Infrastructure as Code (IaC) resilient, secure, compliant, and cost-effective. 
• Drive cross-functional initiatives (e.g., CI/CD improvements, audit readiness, disaster recovery planning). Track progress, manage risks, and align stakeholders for effective partnerships between business and operations.
• Champion test coverage, system observability, and post-incident review practices. Ensure systems are resilient, and issues are quickly diagnosed. Monitor and improve build pipelines, automate quality checks, and ensure infrastructure as Code (IaC) is resilient, secure, compliant, and cost-effective.
• Champion coding standards, maintain documentation, and promote knowledge sharing across teams. Define and track key health metrics. Report progress to leadership and other stakeholders.

Role Requirements 

Proven experience working as a lead or management level in various roles within the Release Management Governance area is essential; User Acceptance Testing and Operational Readiness experience is a must; Must possess a strong technical and process background including process knowledge of Cloud Computing (AWS Preferred) and System Development Life Cycles (Agile approaches); Extensive experience with Quality Assurance and Quality Control; Solid project management skills – on time results, managing cross functional teams, planning, budgeting and resource allocations skills; Proven experience in creating and overseeing quality processes; Strong knowledge of testing and defect tracking tools; Experience in the electronic channels (web, mobile, tablet, etc.) and has lead teams addressing challenges in these areas. 

• 5+ years of experience in the technology industry with a specific background in program management, operations, and/or technology functions. 
• Bachelor’s in computer science or similar field OR equivalent work experience. 
• Understanding API, microservices, frontend, backend, AWS services, on-prem infrastructure, technology operations, CI/CD pipelines, etc. 

• Experience working with Jira, Confluence, project planning, and Agile/Scrum teams

• Excellent written and verbal communication skills. Develop and deliver clear, concise, and timely program status updates to all stakeholders. 

• Proven track record coordinating cross-functional technology initiatives

Preferred Skills

• Certifications Preferred: AWS Certified DevOps Engineer – Professional, AWS Certified SysOps Administrator – Associate 

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Work Shift

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Paid Time Off  
• Medical, Dental and Life Insurance 
• Tuition Assistance Program 
• Student Loan Repayment (below manager level only) 
• Parental Leave 
• One day volunteer time off 
• $0 Money Transfer Fee Discount Code – Quarterly 
• Recognition Program “Game Changers” 
• Employee Discount Program 
• Global Adoption Assistance 
• Global Scholarship Awards Program 
• 401K plan  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

Annual base salary range is $135,000 – 160,000 USD per year.  Total on-target compensation includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com. 

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

Estimated Job Posting End Date:

03-31-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.