Operations
Business Analyst, Operations
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Business Analyst, Operations.
The Business Analyst contributes to the effectiveness of operations by combining their expertise in procedures and concepts of their own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and company. Other key responsibilities would include:
- Lead and coordinate projects, including research, analysis, documentation, design/develop testing, training, status reporting, implementation, and post-rollout review/audit.
- Build strong working relationships with teams across the globe and cross functional business partners and work closely with them to gather, analyze, clarify, and document business requirements and translate them to system requirements.
- Assist stakeholders in evaluating the impact of new opportunities and estimating the effort required to implement the solutions to support them, to help respective functions understand change implementation process, facilitate problem solving sessions.
- Collaborate with Product, IT and functional leaders to align on requirements and facilitating design discussions. You’ll need to recognize problem areas, analyze solutions, perform time studies as needed using sampling methods and tools to capture times.
- Act as a liaison between business operations, support departments such as Product, Customer Experience, Operations, Compliance and Security, and developers.
- Develop and maintain reports, dashboards, and scorecards to track key performance metrics from multiple data sources.
Role Requirements
- Project management experience/knowledge with ability to drive projects to successful completion preferred.
- Bachelor’s degree required.
- Demonstrated experience delivering well-documented data requirements, translating business requirements into technical requirements and working with relational database concepts, including writing moderately complex queries for ad hoc analysis (3+ years).
- Minimum 2 years in complex retail/consumer financial services/payment services organizations with multiple financial products, know your customer (KYC), or a regulatory agency or law firm involving payment services compliance issues relating to anti-money laundering, Bank Secrecy Act, and related laws and regulations is preferred.
- Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision making and conflict resolution skills.
- Ability to interact and communicate effectively, orally & in writing, with all levels of management.
- Knowledge of MS Project, MS Excel, MS Word, MS Access, SQL, Business Objects, Visual Basic, and Visio Drawing tool along with general familiarity with visual analytic software such as Tableau.
- Previous experience with Scaled Agile Framework as product owner/manager using tools like Jira, Jira Align preferred .
Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Philippines specific benefits include:
- Paid sick leave and vacation leave
- HMO coverage with dependents from day 1 of employment, subject to insurer's review
- Hybrid working arrangement
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
03-31-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
