Operations
Senior Specialist, Business Analysis (Spanish Speaker)
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Are you passionate about gathering business requirements and developing or modifying operational processes? Do you have experience in coordinating and leading various analytical projects and driving customer experience? Are you interested in joining a globally diverse organization, where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Senior Specialist, Business Analysis.
Western Union powers your pursuit.
As a Senior Specialist, Business Analysis, you will be working closely with business analysts, policy owners, functional leaders, business and technical stakeholders on delivering Anti-Money Laundering Compliance solutions. You will be primarily responsible for identifying, assessing and analyzing business requirements and designing solution implementation plans.
Role Responsibilities
Business Analysis & Requirements
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Collect, elicit, and document AML Compliance project requirements from stakeholders across the organization.
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Assist stakeholders in evaluating new opportunities and estimating implementation effort.
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Conduct impact analysis and create high level estimations for solution requests.
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Facilitate requirement and design discussions between business stakeholders, partner resources, and technical teams.
Process & Operational Improvement
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Analyze business workflows and recommend operational or process improvements.
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Support specific process improvement initiatives, including customer experience enhancements.
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Perform time studies using sampling methods and tools to capture process timing.
Delivery, Analysis & Reporting
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Participate in and occasionally lead analytical projects related to AML regulatory or product requirements.
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Contribute to business intelligence reporting needs and support postimplementation analysis.
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Support user testing (UAT) by ensuring requirements traceability and documentation completeness.
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Maintain thorough documentation and ensure clear knowledge sharing across teams.
Role Requirements
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Fluency in English and Spanish
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2+ years in a similar role: Business Analyst, Process Improvement Specialist, Project Manager/Coordinator, or related position.
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Strong proficiency in MS Office Suite: Excel, Word, PowerPoint, Outlook
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Demonstrated experience in requirements gathering, documentation, and analysis with minimal supervision.
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Ability to analyze complex workflows and translate them into actionable requirements.
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Excellent interpersonal and stakeholder management skills.
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Strong verbal and written communication skills.
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Critical thinking, problem solving, and goalsetting capabilities.
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Ability to manage multiple deliverables in a high pressure, fast paced environment.
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Ability to build relationships at all organizational levels.
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Project management and/or process management knowledge, with the ability to drive initiatives to successful completion.
Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
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Private Health Insurance (3 options)
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Life & Accident Insurance
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Additional days off
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Wide variety of discounts and special offers
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Free Fitness facilities
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Volunteering activities
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Referral program
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Relocation Buddy support upon request
Salary
The monthly gross base salary range is 1,812 – 2600 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
05-01-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
BENEFITS AND OTHER DETAILS
Our customer is at the heart of everything we do. Learn more:
Apply Today!
About Western Union
Western Union Company is a global leader in cross-border, cross-currency money movement. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth.
Western Union Listens
We hold employee surveys through our employee engagement tool, Western Union Listens, benchmarking our results against global peers. We use the results to continually improve our culture and workplace, and encourage managers to review, discuss, and take action on survey findings with their teams.
In 2024, the employee participation rate reached 84%.
Western Union Game Changers Global Recognition Program
Recognition is a critical link to performance, inclusion, diverse ideas, and fostering a workplace where our employees connect, show their appreciation, and feel valued. At Western Union, our recognition is about moments that matter.
Get to know Western Union
As you read some of our employee stories from around the world, we hope you see yourself reflected in the work we do and the people who make up our diverse team.
