Opportunity for German, French, Spanish, Italian or Portuguese speakers

Opportunity for German, French, Spanish, Italian or Portuguese speakers – Vilnius, Lithuania

Would you like to feel like a hero every day? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union and start or continue your career in an international company.

Western Union powers your pursuit.

Western Union is looking for German, French, Spanish, Italian or Portuguese speakers for various roles.

KYC (Know Your Customer) – Know Your Customer department is the team that analyses how customers are using our money transfer services as well as ensures anti-money laundering compliance by conducting customer interviews. For this role, previous customer service experience would be valuable. You would need to be flexible working in different shifts, according to business needs.

DRT (Digital Review Team) – Western Union provides our users an easy option to send money through our website by just accessing the site and entering personal information (payment methods, identity details, and the receiver’s data). This information is extremely sensitive and valuable that needs to be protected from possible fraud or scam. The DRT department is fully trained and prepared to detect all patterns that may put our customer’s safety in jeopardy and at the same time to take care of our business while proactively preventing risk in WU digital money transfers.

ADA (Agent Database Administrator) – Plays a key role in maintaining the consistency of databases amongst Western Union and central banks. You will be coordinating Agent’s enrolment process with various functions based globally and activating Agents accounts. As well as maintaining data in multiple company databases.

Collections – Primary responsibility is collections. Under direct supervision, the associate contacts customers to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls. Great opportunity to use your problem-solving and communication skills in different languages. A chance to get familiar with the Credit & Risk Finance team and work with the credit and payments cycle.

OCMI – Consumer Monitoring and Investigation (CMI) department is the team who investigates consumer activities to detect money laundering and other potential risks. They also undertake regulatory reporting, as required by law and by policies and procedures. Your responsibilities will include assisting and supporting the AML Compliance team to ensure that compliance requirements are being met. The key to meeting these requirements is your ability to use a wide variety of research tools, systems, and criteria.

Role Requirements

• Bachelor’s degree or equivalent

• Fluent in English and German, French, Spanish, Italian or Portuguese language

• Outstanding verbal, written, and listening skills

• A strong attention to detail, as well as a sense of initiative and proactivity

• The ability to work successfully in a self-motivated team environment

• A passion for customer service

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

BENEFITS AND OTHER DETAILS

Salary

The monthly gross base salary range is 1,170 – 2,245 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• ⁠Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

03-15-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.