Global Communications Manager

Global Communications Manager  – Atlanta, Georgia or Miami, Florida (Hybrid)

Are you ready to join a high performing communications team within a global financial services company, helping to attract world-class talent?  Are you ready for your next career at a company that envisions a culture of global unity and boundless connection? Then it's time to join Western Union as a Global Communications Manager.

The Global Communications Manager is responsible for driving strategic communications across business units while ensuring the company’s global workforce has access to timely, relevant, and engaging information. This role manages communication support for Western Union’s business units, develops compelling messaging and partners with leaders worldwide to support key initiatives and enhance the digital employee experience.

Role Responsibilities 

Business Unit Communications

• Partner with business unit leaders to develop and execute communication strategies aligned with business objectives

• Create compelling content including announcements, presentations, newsletters, talking points, and executive messages

• Support product launches, organizational changes, and strategic initiatives with tailored communication plans

• Serve as a communications advisor to business leaders, providing guidance on messaging, timing, and channel selection

• Build and maintain strong stakeholder relationships across functions, teams, and global regions

Intranet Content Management

• Partner with teammates to manage daily intranet content operations,

• Ensure accuracy, consistency and adherence to brand and editorial standards

• Develop and maintain content governance frameworks and editorial guidelines

• Collaborate with content owners across the organization to keep information fresh and relevant

• Monitor analytics and user behavior to improve content performance and engagement

Content Strategy & Development

• Write, edit and produce engaging content for diverse global audiences

• Translate complex business information into clear, accessible messaging

• Create multimedia communications including articles, videos, infographics and interactive features

• Maintain a content calendar and coordinate publishing schedules across channels

• Ensure all content follows inclusive language and accessibility best practices

Digital Employee Experience

• Enhance intranet user experience by improving navigation, organization and overall usability

• Identify opportunities to improve information findability and drive employee engagement

• Partner with IT and digital teams to develop platform enhancements and new features

• Stay current with digital communication trends, technologies, and best practices

• Support change management efforts related to intranet updates and new digital tools

Measurement & Continuous Improvement

• Track and analyze communication performance metrics such as page views, engagement rates, and user feedback

• Conduct regular content audits and manage content lifecycle, including archiving

• Gather employee insights to inform communication strategy and improvements

• Prepare reports on communication effectiveness and share recommendations with stakeholders

Role Requirements 

• Bachelor’s degree in communications, Public Relations, Marketing, Journalism, or related field

• 5–7 years of experience in corporate communications, marketing, public relations, or market research

• Experience partnering with senior leaders and advising on communication strategies

• Strong writing, editing and storytelling skills with the ability to simplify complex topics

• Experience managing intranet platforms, digital communication tools, or employee engagement technologies

• Ability to collaborate across global, cross-functional teams

• Strong project management skills and attention to detail

• Familiarity with analytics tools and data-driven communication practices

• Knowledge of accessibility standards and inclusive communication principles

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .

Salary
The base salary range is $125,000 to $150,000 USD per year, total on target compensation includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States Specific Benefits Include:

• Paid Time off  

• Medical, Dental and Life Insurance 

• Parental Leave 

• Global Adoption Assistance

• Western Union Contribution to 401K  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

02-27-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.