Manager , Product Management

Product Manager – Vilnius, Lithuania 

Are you passionate about building innovative Point-of-Sale (POS) solutions that enhance customer onboarding, KYC compliance, and data management? Do you thrive in agile environments, managing complex backlogs and driving product success through user-centric thinking and technical expertise? If so, join our team as a Product Manager and help shape the future of customer experience in retail financial services.

Western Union powers your pursuit  

In this role you will work as a member of the Global Retail Product team.  You will ensure that WU has best-in-class retail solutions, which provides the best possible agent and customer experience, while achieving the success metrics. 

Role Responsibilities

• Client/User Advocacy: act as the voice of the customer by identifying pain points, conducting research, and translating insights into actionable solutions. Ensure user needs are central to product decisions.
• Product Vision & Roadmap: define and maintain a 12-month roadmap for POS application, including release planning and prioritization. Write epics and manage dependencies across scrum teams.
• Backlog & Execution: own the product backlog for POS system, ensuring alignment with strategic objectives. Collaborate with engineering and design teams to deliver features that improve onboarding, KYC, and customer data workflows.
• Testing & Metrics: develop iteration plans, acceptance criteria, and A/B testing strategies. Monitor KPIs and validate outcomes to optimize product performance.
• Risk & Compliance: partner with Legal, Compliance, and Risk teams to ensure adherence to regulatory requirements and implement mitigation strategies.
• Collaboration & Leadership: build strong relationships with cross-functional teams, communicate priorities clearly, and foster an inclusive, high-performing environment.

Role Requirements

• 3+ years of product management experience, preferably in financial technology domains.
• Strong understanding of customer onboarding, KYC processes, and data management systems.
• Proven ability to manage agile backlogs and coordinate across multiple scrum teams.
• Excellent analytical, communication, and stakeholder management skills.
• Experience creating wireframes, workflows, and writing user stories.
• Bachelor’s degree in business, engineering, or related field.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• ⁠Free Fitness facilities
• Volunteering activities
• Referral program

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The monthly gross base salary range is 4,158 – 5,665 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

03-30-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.